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Claims Administrator

2 weeks ago

Glasgow, Glasgow City, United Kingdom Patons Insurance Full time £25,000 - £35,000 per year

Claims Administrator – Competitive Salary + Excellent Benefits – Glasgow

The Role

Are you ready to take ownership of the customer journey and make a real impact in the motor insurance world? Do you have the organisational skills and customer focus to handle claims efficiently while providing a first-class service? If so, we have an exciting opportunity for you.

Paton's Insurance, a leading taxi insurance provider, is looking for a motivated
Claims Administrator
to join our team.

In this role, you will develop strong communication, problem-solving and organisational skills while liaising directly with insurers, body shops and customers. With continuous professional development and on-the-job training, you will have the opportunity to grow your expertise, make a real impact on customer experiences and advance your career in a dynamic, supportive environment.

If you're ready to take your next career step and thrive as a
Claims Administrator
, apply today and join Paton's Insurance

Key Responsibilities:

  • Handling all aspects of motor claims, from First Notification of Loss (FNOL) to arranging repairs and replacement vehicles.
  • Liaising with insurers, body shops, solicitors, and claims management services to ensure a smooth process.
  • Chasing claims to resolution, ensuring efficiency and high service standards.
  • Maintaining accurate records and contributing to team goals.
  • Keeping your product and industry knowledge up to date through continuous professional development.

The Company

Opening its doors in 1957, Patons Insurance has been synonymous with servicing our clients' needs for many years.

Here at Patons we strive to offer Taxi Insurance policies that meet our clients' needs at a price they're happy with. We put our customers at the forefront of everything we do with the sole objective of making insuring their Taxis as easy as possible.

The Benefits

  • A negotiable, competitive annual salary and benefits package
  • A generous, performance related bonus plan.
  • Death in Service plan (After probationary period)
  • Private Medical Cover (After probationary period)
  • 25 days annual leave increasing to 27 days after 2 years continues service. (1 day per year).
  • Friendly and supportive environment.
  • Workplace pension.
  • Supported insurance qualification programme.
  • Wellbeing support.
  • Access to online discounted marketplace delivered via our online portal.

The Person

  • Previous experience in an administrative or insurance-related role.
  • Product knowledge and motor insurance industry experience is highly desirable.
  • Excellent customer service skills with a polite, respectful, and tactful approach.
  • Strong organisational skills and the ability to work in a fast-paced environment.
  • Effective communication skills, both written and verbal.
  • A results-driven, self-motivated team player.
  • IT literate with the ability to manage multiple tasks efficiently.