Open Door Work Experience Support Officer

Job Introduction

Open Door Work Experience Support Officer

Salary - £30,024 - £33,699 (Grade 5)

Hours - 37 hour per week

Contract type - Full time, fixed term / secondment opportunity until 31st March 2026

Work Style - Flexible

Enhanced DBS Required

City of Wolverhampton Council is committed to supporting more local people into good jobs and training.

The Open Door work experience project is an innovative project to enable unemployed young people and adults to participate in structured work placements with the ultimate aim of finding employment. The placements will take place within key departments in the Council and a number of approved employers within the city, who are able to open up their workplace to enable local people to develop their skills and employment prospects.

Are you passionate about helping young people take their first steps into the world of work? Do you have strong organisational skills and a talent for building relationships? If so, we'd love to hear from you.

The City of Wolverhampton Council is recruiting an Open Door Work Experience Support Officer to join our dynamic Team. This role supports our residents 18 plus, in particular our young adults aged 18 to 21 in accessing meaningful work experience placements across the city.

You'll be the first point of contact for candidates, employers, schools, colleges, and internal departments—providing digital and face-to-face support throughout the work experience journey. From registration and onboarding to placement coordination and post-placement reviews, you'll play a vital role in helping participants gain confidence, develop skills, and move closer to employment.

Role requirements:

• Level 3 qualification relevant to the role
• Previous experience of undertaking business support and administration tasks
• Proven experience of communicating with people at all levels and with different abilities, cultures and also those where English is not the first language

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

This is a rewarding opportunity to make a real difference in the lives of residents across Wolverhampton. If you're ready to be part of a supportive and forward-thinking team, apply now and help us shape the future of work experience in our city.

Should you wish to discuss this opportunity further, please contact Gemma Lisseman, Open Door Work Experience Coordinator:

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here