Delivery Support Officer

Reporting Line: Delivery Management Officer Team Leader

Contract type: Permanent

Grade: 2A

Location: Wood Street, London

Closing Date: 14/10/2025

The Delivery Support Officer is responsible for ensuring that governance arrangements, DMO processes and reporting requirements are followed throughout the lifecycle of the project or programme. The DSO assists the project and programme managers to develop effective project delivery plans, develop and maintain RAIDO registers, financial tracking and monitoring, providing secretariat functions to the governance boards and maintaining records and project libraries in the PPM tool. The DSO is also responsible for actively identifying areas for improvement in the DMO controls processes and procedures and for recommending any changes to the DMO Team Leader

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

• Proven experience of providing PMO support services to a diverse portfolio of projects and programmes.
• Proven experience of collaborating successfully with peers and other stakeholders.
• Experience of project coordination and delivery in Waterfall and Agile environments.
• Experience of creating and maintaining RAIDO registers.
• Experience of organising risk workshops and assisting in identifying and capturing programme risks and issues.
• Experience of coordinating risk mitigation actions.
• Experience of coordinating cross portfolio interdependencies.
• A good understanding of the use and application of governance frameworks.
• A good understanding of business cases, programme outcomes and benefits.
• Experience of administering Programme Change Control processes and managing programme baselines.
• A good understanding of programme planning, forecasting and schedule management.
• A good understanding of project financial management, tracking and forecasting.
• Experience of using a recognised PPM tool such as ServiceNow.
• Experience of providing support and advice on PMO processes and methods.
• Demonstrable experience of providing guidance and upholding programme management standards.
• Experience of providing first class secretariat services.

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.