Community Team Manager

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

Are you a compassionate, dedicated and motivated Leader who always puts people at the heart of everything you do? Are you looking for an opportunity to enhance your leadership skills and influence the delivery of quality care people experiencing mental health crisis? Then this job may be for you

This role is ideal for someone who is interested in driving the improvement of quality of care, safety, and experience. As part of a Team of Leader you'll be managing the Norfolk 111 Mental Health Option Service.

You will be joining an established management team, with a wealth of experience.

We are looking for someone who is enthusiastic and positive that can influence, lead, and motivate staff at all levels to deliver high quality care and provide expertise, support, and advice regarding all aspects of care with a clear focus on clinical risk and its management within the team. Someone who can lead with creativity, bringing inventive innovative ideas and passion to the role and has the confidence in their own conviction. You will have the opportunity to cultivate a safe environment characterised by learning, sharing, and working closely with the whole community and support the development of a knowledgeable team. This is part of a new leadership model which incorporates 7 day a week CTL cover so opportunity for weekend work.

Main duties of the job

Communication is key, we are looking for someone who can communicate in a professional manner with a wide spectrum of people to achieve the best outcome. Excellent organisational and problem-solving skills are a must for this role as you will be working in an environment where creativity on how to approach situations is needed. Management of day-to-day operational or issues arising within Mental Health service delivery. Effective use of the delegated aspects of the budget

Ensuring a responsive, high quality service is provided to clients, their families and carers, maintaining compliance with key performance indicators

Allocate work to relevant services and monitor the team's contribution to the overall objectives of the Trust

Provide professional governance and leadership within the specified area, deputising for Manager as required.

Line management of identified staff within the team to include CPD, performance management, staff appraisals and relevant HR issues

Proactive recruitment of new staff and maintaining delegated staff wellbeing and retention.

Deputise for Service manager & Matron.

Most importantly and in keeping with our trust values of values of Kinder, Safer, Better, we are looking for someone who has exceptional people skills.

Working for our organisation

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Benefits included with this role are:

• NHS pension
• comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service

NHS discounts and many more.

Detailed job description and main responsibilities

Management

Responsible for the operational management of the service delivery within the service.

Provide visible leadership, promoting a values-based culture and acting as a role model within the environment, creating and establishing a caring environment.

Responsible for leading and managing the team, ensuring they are suitably trained, informed and competent to carry out the full range of their duties, and that mechanisms are in place for regular and effective supervision, appraisal, objective setting and personal development planning.

Responsibility for ensuring safe staffing levels are maintained according to service budget and safe staffing requirements to ensure patient safety, supported by effective e-rostering practice, management of the team and e

Responsible for ensuring systems are in place to allocate new caseloads and efficient use of resources to ensure caseloads and the management of caseloads remain safe.

Be accessible for staff, service users, families and carers and act as a point of clinical expertise.

Establish clear governance procedures within the team to ensure communication, learning and best practice is embedded.

Responsible for the effective use of the delegated aspects of the team budget, ensuring effective and efficient use of resources.

Effective recruitment, escalating any concerns where appropriate.

Contribute to the review, development and implementation of service wide policies and protocols

Support and facilitate audit activity and implement recommendations.

Lead/Support to service evaluation and audit systems.

Undertake investigations as delegated.

Clinical

Demonstrates a clear understanding within the service of service user

needs and care requirements.

Contribute to MDT decisions regarding care based on their knowledge and expertise.

Ensure care is delivered in a patient centred framework involving service users, families and carers.

To ensure regulatory requirements are met and adhered to and

fundamental standards of care are embedded into practice.

Ensure that service user and carer feedback contributes to the development and improvement of the service.

Ensure that the team practices within the trusts policies, protocols and standards, including NICE guidance where possible, including the reporting of complaints and incidents.

Ensure effective systems are in place to embed learning and continuous improvements from incidents and complaints.

Ensure that tasks and responsibilities are effectively, fairly and evenly distributed within the team to provide effective and responsive care for service users and carers

Professional

Accountable for own professional actions and adhere to professional codes of practice.

Demonstrate and personally complies with all trust policies, guidelines and protocols.

Personally identify own learning, training and developmental needs through appraisal and supervisions processes, including compliance to

statutory and mandatory training requirements.

Act as a sign off mentor for student nurse placements (Applicable to registered nurses only).

Ensure that professional revalidation is maintained.

CONFIDENTIALITY

The post holder is required to maintain confidentiality of information in accordance with professional and Trust policy. The post holder may access information only on a need to know basis in the direct discharge of duties and divulge information only in the proper course of their duties.

This job description is an outline and account of the main duties required to carry out the post. It will be reviewed periodically to reflect changes and developments in service requirements. The post holder is advised that they have a responsibility to ensure they are familiar with their Terms and Conditions of Service detailed in the Contract of Employment.

Person specification
Qualifications
Essential criteria

• Nursing degree or equivalent, Dip SW or Dip OT or equivalent, or HCPC registered

Experience
Essential criteria

• Able to demonstrate experience at a senior clinical level including staff management/supervision experience
• Experience with risk assessment and ongoing management

Skills
Essential criteria

• Effective analytical and decision-making skills.

Knowledge
Essential criteria

• Knowledge of medication and the monitoring of it's effects

Other
Essential criteria

• Ability to travel independently

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges
Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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