Management Support Team Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Job overview

An exciting opportunity has arisen for a forward-thinking Management Support Administrator supporting the Central Locality care group senior leadership team based at the Julian Hospital. The team manages and oversees clinical services, supporting service users and their families and carers with their Mental Health. The role supports Older Person's inpatient wards based at the Julian Hospital.

The successful applicant will work closely with other experienced administrators in an established team. You should be able to prioritise your work effectively, be forward thinking and have excellent communication skills. The ability to work both independently and as part of a team is essential. Experience of working within the NHS is advantageous but full training will be given.

You will need to be able to demonstrate the strength of your communication, prioritisation, and administration skills. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Main duties of the job

This role will predominantly support the Care Group and Senior Leadership Team; however, responsibilities may change dependent on service need. Main duties include:

• Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
• Effective diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
• To use electronic systems to input and access information as required by the management team.
• Attend and contribute to internal / external meetings relevant to the post, including minute taking.
• Deal with correspondence and communication liaising, prioritising and co-ordinating with the team
• To maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customer

General administrative duties will also be undertaken to support the wider Service Business Support Team and will include, but not be limited to, minuting of meetings, diary management, recruitment, using Oracle and liaising with other Teams/Agencies as necessary

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Some of the benefits you can expect:

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more.

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

* Previous applicants need not apply *

Person specification
Qualifications
Essential criteria

• Word Processing or equivalent secretarial experience at intermediate level.
• NVQ 3 Business Administration or equivalent or working towards.

Experience
Essential criteria

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
• Working on own initiative with minimal supervision.
• Ability to work with senior members of staff
• Minute taking experience

Skills
Essential criteria

• Excellent articulate communication skills.
• Ability to co-ordinate and prioritise management diaries.
• ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.

Knowledge
Essential criteria

• Maintaining administrative / secretarial systems

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage you to submit your application as soon as possible.

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

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