Visitor Experience Assistant

£9,182.55 per annum based on the FTE of £28,808.00 per annum.

Part time / 12.75 hours per week.

Permanent

Role Purpose:

Visitor Experience Assistants are essential to ensuring that we deliver an enriching, meaningful and inclusive experience for all of our visitors. The ideal candidate will have an enthusiasm for engaging with members of the public and for providing exceptional visitor care with a positive attitude.

Visitor Experience Assistants are responsible for encouraging visitors to deepen their engagement with our Collection through meaningful interactions and the delivery of daily talks and tours. Ensuring the safety and wellbeing of visitors and the Collection is also central to the role, alongside championing a culture of inclusion and accessibility.

This role is also responsible for selling exhibition tickets, pro-actively promoting and selling Membership to the Gallery, encouraging visitors to support the Gallery through Gift Aid and donations and utilising effective upselling skills.

Key Accountabilities:

• Provide a warm welcome to visitors, assist with wayfinding, offer advice and support, assist with interpretation and general information, and respond to visitor needs as appropriate.
• Facilitate the sale of exhibition tickets, event tickets and Membership at the ticket desk. Encourage visitors to consider membership upgrades and promote general donations and Gift Aid with every transaction.
• Process all transactions accurately, efficiently and in compliance with General Data Protection Regulations (GDPR).
• Scan tickets at exhibition entrances and operate the cloakroom ensuring accuracy and efficiency are maintained.
• Keep up to date with Gallery programmes including Collection displays, exhibitions, public programmes, learning activities and events.
• Encourage visitors to engage with and learn about the Gallery's Collection by delivering Portrait of the Day Talks and Highlight Tours.
• Invigilate the galleries and maintain the safety and security of visitors, staff and the Collection. Assist with visitor flow into the building and throughout the galleries, providing queue and capacity management.
• Take an active role during emergency incidents, assisting with the evacuation of the building in accordance with the Gallery's procedures.

The above list is indicative but not exhaustive. As such, in addition to the key accountabilities and responsibilities listed the post holder may be required to perform other duties commensurate with the scope and/or level of the role

To read the full job description, please follow the link: Visitor Experience Assistant JD

Key Experience, Skills and Criteria:

• Excellent organisational skills and attention to detail with the ability to prioritise.
• A creative thinker who is willing to experiment with new approaches.
• Excellent communication and interpersonal skills.
• Strong sales skills, motivated and target focused.
• A confident public speaker with the ability to deliver complex information in an engaging manner.
• A calm and confident approach in dealing with emergency situations
• An ability to handle customer complaints with ease and authority
• A strong team player who is flexible and works collaboratively.
• A commitment to self-development.
• Enterprising with a willingness to maximise opportunities for income generation in the Gallery and an interest in and commitment to the work of the Gallery.
• A strong commitment to equality and diversity with the ability to balance differing needs.
• The post is subject to a Basic Disclosure and Barring Service (DBS) check.

We offer a competitive benefits package, including:

• Generous pension scheme
• 27 days annual leave allowance, in addition to bank holidays
• Interest free season ticket and bicycle loans
• Rental deposit scheme
• Membership of the Civil Service Sports & Leisure club
• Access to independent, low cost healthcare schemes
• Employee assistance programme
• Free entry to many UK museums, galleries and exhibitions
• Staff discounts on purchases in online shop
• Professional & personal development opportunities

Closing date for returned applications is 9:00am on October 21st. First round interviews will take place on the 27th and 28th of October in person. Please indicate on the notes section of your application form, if you will be unable to make these dates.

We are committed to the employment and development of disabled people. When assessing and shortlisting our candidate pool for interviews, we are committed to removing any bias through our process to ensure all individuals with a disability are included. To be invited to the interview stage, you must show through your application that you meet the minimum criteria and/or the desirable skills required for the role. If you tell us that you have a disability we can make reasonable adjustments at interview, and, if you join us, to your work arrangements.

Application due

21/10/2025

Start date

As soon as possible

Work hours

12.75

Position type

Visitor Services

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