LOB Customer Experience Assistant

7 days ago

London, Greater London, United Kingdom Birmingham City Council Full time £24,996 - £28,142 per year
Description

LOB Customer Experience Assistant (Saturday Only)

Permanent


Grade A - £24,796 - £28,142 (pro-rata)

We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. 

Consultation grade - subject to formal evaluation under the Pay Equity Review 

Working 6 hours per week - 10:45-17:15


Do you enjoy helping people, working with technology, and being part of a vibrant community space? The Library of Birmingham is looking for enthusiastic Saturday Assistants to join our team

What You'll Do:

  • Welcome visitors and help them find what they need
  • Support customers with computers and devices
  • Keep our shelves stocked and organised
  • Handle book loans, memberships, and simple admin tasks
  • Assist with payments and provide great customer service
  • Help keep the library safe and friendly for everyone

Why You'll Love It:

  • Gain real work experience in a professional environment
  • Develop customer service and teamwork skills
  • Work in one of the UK's most iconic libraries
  • Flexible hours that fit around your studies or other commitments

Who We're Looking For:

  • Friendly and approachable people who enjoy helping others
  • Good communication skills and a positive attitude
  • Basic IT skills (don't worry—we'll train you)
  • Great opportunity for individuals in college or university 

For any informal enquires please contact:  

Please upload an up-to-date CV and Personal Statement via the attachments part of your application.  The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post.  Note the Personal Statement should be no more than 1500 words.  Unfortunately, we cannot consider any applications without a CV and Personal Statement attached


Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. 



We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. 



We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. 



We welcome applications from people with caring responsibilities and flexible working options will be considered. 



A Disclosure and Barring Service (DBS) check will be undertaken. 



Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. 

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here. 



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