Product Owner

Who we are

At Epos Now, we empower retail and hospitality businesses to grow and thrive. As a global leader in Point of Sale (POS) and payments technology, our solutions are trusted by more than 80,000 businesses in over 70 countries – from bustling cafés to busy retail stores – helping them streamline operations, grow revenue and deliver exceptional customer experiences.

We are transforming the way businesses connect, sell and scale, combining innovation in software, hardware and financial technology to make commerce simple and powerful.

The role

We are looking for a commercially driven AppStore Product Owner to lead the next phase of growth for our thriving App Marketplace, which features over 130 third party integrations. These apps extend our platform's capabilities, helping merchants run smarter, faster and more efficiently.

You will be responsible for driving the commercial delivery and innovation of the App Marketplace, ensuring alignment with business goals, financial performance and customer satisfaction. Working cross functionally with Product, Engineering, Finance and Commercial teams, you will shape the roadmap, influence strategy and own the P&L performance of your product area.

Your leadership will strengthen Epos Now's position as a market leader in retail and hospitality tech, developing strategic partnerships, driving embedded finance opportunities and leveraging AI to create scalable, automated solutions.

What you'll do

Lead the strategic vision for the Epos Now App Marketplace, driving innovation and identifying new commercial opportunities
Deliver and communicate a clear roadmap, aligning priorities with company goals and financial forecasts
Own the P&L including forecasting, unit economics, CAC, churn and ARR/MRR performance
Champion customer needs using data, interviews and insights to shape the roadmap and improve NPS (+30 target)
Build and nurture strong commercial partnerships across accounting, delivery, eCommerce and more
Embed AI first methodologies to improve efficiency, scalability and customer experience
Collaborate with cross functional teams to ensure seamless go to market execution and stakeholder alignment
Mentor and develop your team, fostering a high performing, innovative product culture

What we're looking for

Proven experience as a Product Owner or Product Manager in SaaS, fintech or marketplace environments
Strong commercial acumen with ownership of P&L and forecasting
Deep understanding of partner ecosystems, integrations and go to market strategies
Experience building or managing App Stores or third party developer ecosystems
Passion for AI driven innovation and automation
Excellent communication and stakeholder management skills
A proactive, data led mindset with the ability to deliver results in a fast paced environment

Skills and Experience

Technical Skills
Strong understanding of SaaS platforms, POS systems, or marketplace ecosystems
Experience working with APIs, app integrations, or third-party developer tools
Familiarity with product roadmaps, backlog management, and agile methodologies
Data literacy – ability to interpret analytics, KPIs, adoption metrics, and unit economics
Experience embedding AI, automation, or technology-driven solutions into products

Non-Technical Skills
Excellent stakeholder management and communication skills
Customer-centric mindset with experience gathering insights through interviews, surveys, or research
Ability to lead cross-functional teams and influence without authority
Strategic thinking and problem-solving with a data-informed approach
Strong organisational skills, prioritisation, and time management in a fast-paced environment

Interview Process

If your application meets the role requirements, you will be invited to a short call with our recruitment team. The interview consists of two stages:

1. Competency-based interview – to explore your experience, leadership style and approach to problem solving
2. Practical / task-based exercise – a real world product scenario or case study to showcase your technical and non-technical skills

We aim to make the process transparent and efficient and will provide feedback at each stage.

Why join us

Be part of a fast growing tech business transforming the retail and hospitality landscape
Work with a global team passionate about innovation, simplicity and customer success
Opportunities for personal development, growth and progression in a scaling global business