Product Owner

At Epos Now, we're empowering 70,000+ merchants globally with cutting-edge POS and payments solutions. As we continue to scale, we're searching for a

Product Owner – Onboarding

to lead and elevate the entire merchant onboarding experience — from KYC and account setup to configuration, permissions, and getting customers trading confidently.

This is a Product leadership role focused on improving the platform itself

and driving strategic, data-led enhancements that shape how every new merchant activates their system.

Role Purpose

The Onboarding Product Owner will own the merchant onboarding journey. You will define world-class experiences that help merchants complete KYC, set up their system, configure their workspace, and start trading quickly. You will understand global preferences, compliance requirements, and regional nuances.

You'll drive strategic direction, set priorities, and collaborate with engineering, design, payments, operations, and support teams to deliver impactful improvements. You will be the voice of the merchant as they begin their journey on Epos Now.

Key Responsibilities

Analysis

Analyse onboarding performance to identify friction points

Implement journey monitoring with engineering

Review behavioural funnels to understand where customers struggle

Use data insights to prioritise improvements

Benchmark journey experiences against competitors

Discovery

Identify and validate customer problems

Conduct interviews, call listening, and usage observation

Collaborate cross-functionally to refine ideas and align priorities

Delivery

Produce clear PRDs and success metrics

Align stakeholders across the business

Support engineering throughout development

Lead GTM planning and cross-team readiness

Data Ownership

Provide consistent reporting on KPIs

Maintain visibility of onboarding performance

Innovation

Suggest and apply UX best practices

Identify opportunities for AI-driven optimisation

Advocate for an end-to-end seamless journey across hardware, payments, KYC and digital flows

Qualifications

Required

3+ years as a Product Owner or similar product role

Strong analytical and problem-solving skills

Excellent communication and stakeholder management

Experience with process improvement and/or project management

Ideal

Experience with onboarding and early-life customer journeys

Exposure to FinTech, payments, identity verification or POS systems

Skills

Technical Skills

Proficiency with product analytics tools (Mixpanel, Amplitude, GA4, Hotjar)

Ability to analyse data using SQL (basic–intermediate)

Experience with Power BI, Looker or similar

Strong UX/UI understanding

Comfortable with API concepts and integrations

Familiarity with KYC, identity verification, and compliance flows

Awareness of AI-driven onboarding optimisation

Skilled at mapping end-to-end customer journeys

Product Skills

Deep understanding of the product lifecycle (discovery → delivery → iteration)

Experience writing PRDs, user stories, and success criteria

Skilled at funnel analysis, customer interviews and call listening

Uses prioritisation frameworks effectively (RICE, MoSCoW, etc.)

Experience developing GTM plans

Ability to define and measure KPIs and conversion metrics

Effective at cross-functional work across engineering, design, payments, identity and hardware

Behavioural Skills

Strong communication skills

Influential, collaborative and able to build alignment

Highly organised, able to juggle priorities

Data-driven and structured problem solver

Thrives in fast-paced environments

Customer-obsessed with a curiosity for improvement

Our Values & Competencies

Customer:

Communicates professionally and advocates for user experience

Mission:

Drives improvement in their area of expertise

Ownership:

Systematically analyses issues and evaluates solutions

Innovate:

Adds value through innovative ideas and approaches

Trust:

Open-minded, handles difficult interactions constructively

Shared Success:

Builds networks and shares knowledge across teams

How to Apply:

If you think you have the skills and experience we are looking for, then we would love to hear from you.

If we like what we see you will be invited to have a short call with our recruitment team, followed by a two stage interview process.