Vetting Team Leader

2 weeks ago

Northampton NN SL, United Kingdom Mitie Full time £27,100 - £40,000 per year

Job Type: Full time - Permenant

Location: Brackmills Industrial Estate, Northampton NN4 7SL

Salary: £27,100

Hours: 37.5 Mon - Fri

Job Overview

The Vetting Admin Team Leader plays a key role in ensuring the smooth and efficient operation of the vetting administration team. This position is responsible for leading a team of administrators, maintaining high standards of accuracy, compliance, and customer service across all vetting activities.

You will oversee daily operations, monitor performance, implement process improvements, and act as a central communication point between the vetting team, other departments along with external stakeholders. The role requires a proactive, organised, and people-focused leader who can balance operational demands with strategic oversight.

Main Duties

Team Leadership & Development

  • Supervise, mentor, and support the Vetting Admin Team to ensure consistent performance and high-quality output.
  • Conduct regular one-to-one meetings, appraisals, and training sessions to support staff development and morale.
  • Delegate tasks effectively and ensure clear communication of objectives and deadlines.

Operational Management

  • Oversee day-to-day administrative functions, ensuring all vetting activities are processed accurately and within agreed timescales.
  • Coordinate workflows, monitor workloads, and identify opportunities to improve efficiency and resource allocation.
  • Ensure appropriate cover and continuity of service during absences.

Process Improvement & Compliance

  • Review and refine administrative processes to streamline operations and reduce turnaround times.
  • Ensure compliance with company policies, GDPR and relevant industry standards.
  • Maintain up-to-date knowledge of vetting requirements and contribute to policy and procedural updates.

Data & Reporting

  • Ensure the accuracy and integrity of all records, files, and databases.
  • Produce regular reports, statistics, and performance metrics for senior management.
  • Support audits and quality assurance reviews by providing accurate documentation and insights.

Communication & Stakeholder Management

  • Serve as the first point of contact for administrative queries within the vetting department.
  • Build positive relationships with internal teams, clients, and external agencies to ensure effective coordination and service delivery.
  • Escalate complex issues or risks promptly to management.

Problem Solving & Continuous Improvement

  • Identify operational challenges and implement practical solutions to maintain service standards.
  • Encourage a culture of continuous improvement, accountability, and teamwork within the admin team.
What we are looking for
  • Experience in an administrative leadership or supervisory role (ideally within a vetting, HR, compliance, or security environment).
  • Strong organisational and time-management skills with the ability to prioritise competing demands.
  • Excellent written and verbal communication skills, with a professional and approachable manner.
  • High level of accuracy and attention to detail.
  • Confident decision-maker with strong problem-solving skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with database or case management systems.
  • Understanding of confidentiality, data protection, and compliance requirements.

Desirable:

  • Experience in the vetting, security screening, or DBS.
  • Knowledge of relevant legal or regulatory frameworks (e.g., DBS Eligibility, GDPR).

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