Retail & Events Manager

We are looking for a passionate and knowledgeable Retail and Events Manager to join our team

About us…

Arena Racing Company does so much more than lead the UK's largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work

Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it's our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.

What is ARC?

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks of being a Retail and Events Manager...

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes

And so much more…

About the role of Retail and Events Manager:

This role has responsibility for Catering, mobilisation of race days and events. We require you to deliver sustainable growth through enhanced revenue generation, improved service delivery, delivering cost savings and through maximising commercial opportunities across the Group.

Responsibilities:

• Deliver our product to the highest possible standard, while always taking a professional approach. 

• Ensure site is always raceday/EVH presentable – need to be self-motivated, conscientious, have high standards, be a good communicator and willing to work unsociable hours. 

• A thorough knowledge of HACCP (Bars and Restaurant). 

• Ensure that management and audit reports are analysed and that appropriate action is taken to improve performance. 

• Plan all rotas to cover event build up, operation and breakdown with appropriate personnel. Ensuring that all costs are within financial targets and budgets.

• Liaise with the Business Co-ordinator to plan, monitor and develop the catering information for racing & non-racing information. 

• Lead all volume operations and take personal accountability for the support of key account client requirements in both the planning and execution of events. 

• Assist in the implementation of a coherent strategy for all areas of the catering & event business. This is to include the maximisation of the revenue and profitability through growth potential of all the commercial operations consistent with the broader objectives of the Group 

• To establish our retail brand, presence and offer that is capable of supporting and incorporating all of the venues. 

• Work closely within the catering team to deliver the sites food and beverage strategy document in order to maintain planned cost of goods. 

• Ensure all purchasing limits are adhered to across all departments. 

• To maximise our Beverage sales through purchasing, retail pricing and managing controls 

• To create a working relationship between all Catering teams to support the key fixture / events throughout the group 

• Drive the working relationship and communication between Catering teams and sales teams. 

• Minimise staff turnover through positive and inclusive management of the casual retail support team, encouraging input, managing fairly, celebrating success and encouraging development. 

• Maintain a high degree of understanding of the company's financial and commercial operations. 

• To constantly seek new opportunities for profitable use of facilities towards increased customer satisfaction and growth. 

• To communicate effectively with the marketing team in ensuring promotional literature reflects the product. 

• Source all CCG and light equipment inventory maintaining PAR levels at each site to successfully operate. 

• Monitor and maintain operational standards through daily site inspections and check lists across the multi sites. 

• Co-ordinate and deliver all administrative tasks as required for race day and non-race day events.

Key Performance Indicators:

• Controlling stock management through accurate ordering, stock rotation and good planning through consistent communication with sales teams, Catering Operations Manager and the wider management team at site level

• Managing Site Spend limits

• Driving Food and Beverage Spend per head across Racing and Non-racing. 

• Controlling set Food and Beverage Margins with a particular focus on Beverage margins

• Having great communication / planning with Sales, On-site Teams and Marketing as well as maintaining key stakeholder relationships with key contacts

• Maintain service levels to the highest standard. 

• Owners and Trainers Experience.

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.  We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.