General Manager

Job Ref: CG12140

Branch: Cairn Hotel Newcastle - 97 Social

Location: Cairn Hotel Newcastle - 97 Social, Newcastle Upon Tyne

Salary/Benefits: £38-43,000 pa DOE + Cairn Staff Rate + Other Benefits

Contract type: Permanent

Hours: Full Time

Hours per week: 45

Posted date: 27/10/2025

Closing date: 29/11/2025

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of.

About the role…

As the dual venue General Manager for 97 Social and Sohe, you will be energetic, approachable and cultured with a sense of fun; always curious to discover more.

You'll provide day to day leadership and direction by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing on company standards and building the awareness of the venue within the local community.

You'll have a close day to day involvement in all operations, multi-skilling the team to ensure an efficient but effective business, as well as creating a fun atmosphere and ensuring a highly personalised and locally inspired guest experience. An inspiring leader, you will establish clear performance goals for the team, with a passion for ensuring success of the team and business alike

About you…

• Excellent leadership skills with experience of developing a team
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise with team and guest
• Ability to create a collaborative, positive and motivated workforce driven to achieve company goals
• Excellent business and financial acumen. Commercial and industry awareness
• Strong time management skills, organised, and comfortable working in a fast paced environment
• Innovative, energetic and enthusiastic with a sales flair
• The ability to keep calm under pressure and solve problems quickly
• A sales flair and reliance when facing set backs
• Tact, diplomacy and persuasiveness

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,

• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,

• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,

• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join
• 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.

The Cairn Group's 97 Social bar in Jesmond is a cool, fun place to eat and drink. Sample mouth-watering sharing platters filled with delicious treats. Be sure to order one of 97 Social's refreshing cocktails to accompany your meal and cap off a social experience unlike any other.

Benefits

Cairn Group Staff Discount Scheme

Retail and travel discounts

Recruit a friend Scheme

Induction and training programme

Star of the Month Golden Ticket Award

Pension scheme

Cairn Academy' Training Development Opportunities

Cycle 2 work scheme*

(* Applies to positions above minimum wage)