Collection Strategy Analyst

2 weeks ago

StokeonTrent ST RY, United Kingdom 8f6723ce-6691-4a14-9d9a-f4d67f33fe7f Full time £25,000 - £40,000 per year

Collection Strategy Analyst

About the Role

The Collection Strategy Analyst will support the delivery of configuration and strategy changes across ORCA, EDGE, and SQL-based configuration areas.

The role assists with building, testing, documentation, incident investigation, daily operational routines, and analysis to support ongoing optimisation and excellent strategy execution.

Key Responsibilities

  • Assist in implementing and testing configuration and strategy updates across ORCA, EDGE, and SQL configuration packages.
  • Use SQL and data queries to analyse results and support performance improvement.
  • Support investigation of configuration and strategy incidents.
  • Run daily operational routines, including the daily lettering process and other scheduled tasks.
  • Maintain high-quality documentation (logic flows, Visio diagrams, change notes).
  • Build or update client-specific communications (letters, SMS, email templates).
  • Support UAT and go-live readiness.
  • Maintain version control and governance discipline.
  • Work closely with the Senior Analyst and Client Services to ensure client requirements are met.
  • Develop technical and analytical skills through hands-on work.

Key Performance Measures

  • Accuracy of daily routines and configuration tasks.
  • Quality of testing and documentation.
  • Contribution to incident investigation.
  • Quality of logic and configuration builds.
  • Reliability and consistency in delivery.
  • Learning progression (SQL and configuration skills).

Qualifications

  • Entry-level experience in analytical or operations roles beneficial.
  • Interest in developing SQL and technical skills.

Skills

  • Strong attention to detail.
  • Good documentation and communication skills.
  • Ability to follow structured processes.
  • Data literacy and willingness to learn SQL.

Attributes

  • Reliable, organised, and proactive.
  • Detail-focused with a desire for accuracy.
  • Curious, eager to learn, and collaborative.

Job Type: Full-time

Benefits:

  • Company events
  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • On-site parking
  • Paid volunteer time
  • Sick pay
  • Work from home

Work Location: Hybrid remote in Stoke-on-Trent ST4 7RY

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