Senior Collection Strategy Analyst

2 weeks ago

StokeonTrent ST RY, United Kingdom 8f6723ce-6691-4a14-9d9a-f4d67f33fe7f Full time £40,000 - £80,000 per year

Senior Collection Strategy Analyst

About the Role

The Senior Collection Strategy Analyst will act as the technical specialist for delivering strategies and configuration across ORCA, EDGE, and SQL-based configuration packages.

The role supports performance improvement by building, testing, analysing, and optimising strategy logic, and by providing expert support in incident investigation and controlled experimentation.

Key Responsibilities

  • Build and implement strategy and configuration changes across ORCA, EDGE, and SQL packages.
  • Use SQL to analyse performance, explore improvement opportunities, and validate logic.
  • Support the design and delivery of test-and-learn activity (A/B testing, controlled experiments).
  • Present analysis, findings, and recommendations using clear visuals and structured presentations.
  • Investigate and resolve strategy and configuration incidents, identifying root cause.
  • Create and maintain high-quality documentation (logic flows, Visio maps, change notes, evidence packs).
  • Deliver client-specific configuration updates.
  • Support UAT, regression testing, and go-live readiness.
  • Coach and mentor the Collection Strategy Analysts.
  • Collaborate with Business Intelligence, Client Services, and Operations to align strategy decisions.

Key Performance Measures

  • Quality and accuracy of configuration and strategy builds.
  • Timeliness and clarity of reporting and analysis.
  • Speed and depth of incident investigation and resolution.
  • Quality of documentation and governance adherence.
  • Contribution to strategy optimisation and test-and-learn outcomes.
  • Stakeholder confidence and feedback.

Qualifications

  • Experience in configuration, strategy, or analytics roles.
  • Strong SQL capability essential.

Skills

  • Analytical thinking with strong attention to detail.
  • Ability to produce visually clear analysis and insights.
  • Strong troubleshooting and problem-solving skills.
  • Effective communication across technical and non-technical stakeholders.

Attributes

  • Methodical, structured, and quality-driven.
  • Curious and improvement-focused.
  • Proactive and reliable with strong ownership.
  • Collaborative and supportive of junior team members.

Job Type: Full-time

Benefits:

  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • On-site parking
  • Paid volunteer time
  • Referral programme
  • Sick pay
  • Work from home

Work Location: Hybrid remote in Stoke-on-Trent ST4 7RY

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