Customer Account Manager

2 weeks ago

Swindon, Swindon, United Kingdom ESP Colour Full time £25,000 - £60,000 per year

Company Description

ESP Colour leverages world-class technology and manufacturing to produce a diverse range of high-quality printed products at sustainable costs. With a commitment to delivering the right content at the right time, the company has been recognized as one of the most efficient print rooms in Europe by Heidelberg and Kodak. ESP Colour focuses on providing faster, better, and cost-effective solutions. The company is dedicated to innovation, sustainability, and exceptional customer service, making it a leader in the printing industry.

Role Description

This is a full-time, on-site role as a Customer Account Manager based in Swindon. The role involves managing customer relationships, ensuring timely delivery of printed products, and acting as the primary point of contact for client inquiries. Responsibilities include overseeing accounts, coordinating with internal teams to meet client needs, and resolving any issues to maintain customer satisfaction. The ideal candidate will work closely with the sales and production teams to ensure seamless communication and efficient workflows.

Qualifications

  • Strong communication and interpersonal skills for effectively managing customer relationships and addressing client needs
  • Account management and organisational skills, including the ability to multitask and prioritize effectively
  • Problem-solving and conflict resolution skills to address customer concerns efficiently and maintain satisfaction
  • Knowledge or experience in the print or manufacturing industry is a plus
  • Proficiency in using CRM systems and basic office software tools
  • Ability to work independently and collaboratively with cross-functional teams
  • A proactive approach to learning and adapting to new systems and processes

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