European Installations Coordinator

2 days ago

Newtown SY AF, United Kingdom Quartix Full time

Based in Newtown, Wales. Working Hours: 8:00am until 16:30pm Mon-Fri. French Speaking.

We are looking for a European Installations Coordinator to ensure a smooth process flow for the 2G upgrade project in Europe. Ensuring all customers with 2G units are offered 4G replacements and successfully swap out their 2G units. The European Installations Coordinator will ensure that customer attrition rates within the Europe remain on target, avoiding disruption while swapping units – successfully completing the project and updating team leader on progress.

Key responsibilities
  • Contacting customers to verify booking data and scheduling of 2G upgrade visits.
  • Managing daily targets to ensure the swaps are being completed on time.
  • Liaising with installers and installer diary management.
  • Control of stock including returns.
  • Ensuring communication via phone/email is recorded.
  • Minimising customer attrition, updating on progress and feedback back to Team Leader any customers at risk.
General Responsibilities
  • Speaking with our top customers over the phone.
  • Issuing new Terms & Conditions to customers. Issuing invoices, where necessary.
  • Maintaining and updating customers communication with the marketing database.
  • Contacting affected customers, arrange replacements, ensure appointments are kept.
  • Liaising with installation engineers to gain their availability.
  • Amending appointments in the database.
  • Ensuring daily email inbox is kept up to date and responded to within a timely manner.
  • Having a strong understanding of the customer's account, unit details etc.
  • Updating your Team Leader on weekly progress.
  • Chasing installation of replacement units for ship only customers via phone/email.
  • Support if needed our customer services teams phone line.
  • Managing customer expectations on time frame of unit swaps.
  • Ensuring 2G swap out details are captured within Excel and is kept up to date.
  • Building good relationships through great customer service, high empathy and balanced demeanour even when under pressure.
About you
  • French mother tongue essential.
  • Clear and concise written and spoken communication skills.
  • Ability to multi-task or move easily between jobs.
  • Ability to be calm and empathetic with customers.
  • Customer service experience is essential.
  • Account Management experience preferable.
  • Experience of handling telematics/fleet customers preferable.
  • Customer service experience is essential.
  • Account Management experience preferable.
  • Experience of handling telematics/fleet customers preferable.
  • Ability to work under pressure and to deadlines.
  • Be a good team worker demonstrating loyalty and commitment to the organization and team members.
  • Ability to be flexible with tasks driven by business need.
  • Attention to detail.
  • Excellent time keeping.

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