Director, International Email Channel Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organisation that sits within Membership Portfolio Services (MPS). It is American Express' marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

You will be joining ECMX's International MarOps organisation, focused on providing frictionless, flexible, and flawless marketing enablement. This is achieved through streamlining, scaling, and transforming operations with greater efficiency, agility, quality, and speed.

Reporting to the Vice President, International Marketing Operations, we are seeking a highly strategic and innovative Director of International Email Channel Management to lead the planning, execution, and optimization of end-to-end email marketing channel management.  Close partnerships with Marketing, Product, Technology, Control Management and Compliance will be essential as we transform the marketing ecosystem across people, process and technology.

Minimum Qualifications:

• Lead day-to-day operations as well as strategic thought leadership for International Email Marketing Operations, enabling flexible, flawless and frictionless delivery of International marketing initiatives.

• Own end-to-end contractual, strategic & operational vendor relationship with preferred email providers.

• Partner with Marketing, Product, and Technology teams to drive the product/transformation roadmap for Marketing Operations aspects of email channel distribution.

• Partner with stakeholders across Marketing, Product, Technology, Control Management and Compliance to accelerate innovation while supporting ongoing revenue goals and operational excellence standards.

• Build, mentor, and inspire a high-performing Marketing Operations organisation, fostering a culture of innovation, collaboration, accountability, and customer focus.

• Develop talent pipelines and succession planning to strengthen organisational capabilities for the future.

• Lead with empathy and inclusivity, ensuring diverse perspectives are leveraged to deliver better products and outcomes.

Preferred Qualifications :

• Proven track record of leading Marketing Operations, and/or Process execution activities required with experience leading email channel management strongly preferred.

• Familiarity with marketing in highly regulated industries is strongly desired.

• Ability to drive results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.

• Excellent communication and influence management skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.

• Knowledge of process and MarTech capabilities with ability to dial up details into winning strategies for optimized marketing enablement.  Experience with Adobe suite strongly preferred.

• Creative, solution-minded approach with the ability to problem-solve against a backdrop of an evolving MarTech landscape.

• Ability to think innovatively and challenge the status quo.

• Experience leading and inspiring cross-functional teams & projects that deliver enterprise wins.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 

• Bonus incentives 

• Support for financial-well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.