Customer Property Administrator

2 weeks ago

Bedford, Bedford, United Kingdom Wells and Co. Full time £26,000 - £30,000 per year

Wells & Co. is a family brewer with 150 years of history and a fast-growing pub portfolio both here in the UK and across France. We're investing in our Central Experience Team and are now looking for a full-time Customer Property Administrator to join us on a
12-month fixed-term contract
, based in Bedford.

As a Customer Property Coordinator you'll be the backbone of our property support function, the link between our pub partners, contractors, and internal property teams.

If you thrive in a busy environment, enjoy problem-solving, and take pride in providing outstanding customer service, this is potentially a great opportunity for you

Position:

As Customer Property Administrator, you will play a vital role in ensuring the smooth and efficient running of our property estate. Customer support is at the heart of what we do, so you'll be the first point of contact for all reactive property enquiries, handling requests confidently and professionally across multiple inbound channels.

This role is central to maintaining business continuity, supporting property operations, ensuring statutory compliance, and delivering excellent service to both internal and external stakeholders. You'll help maintain accurate property records, support maintenance and compliance activities, and through effective communication ensure operational efficiency across the Property and wider Experience Teams.

Requirements:

  • Proven administrative experience within property, facilities management, or operational support.
  • Strong organisational skills with excellent attention to detail and the ability to manage multiple tasks.
  • Strong customer service experience gained in previous roles.
  • Confident communicator with strong interpersonal and relationship-building skills.
  • Proficient in Microsoft Office 365 and property management systems.
  • Understanding of statutory compliance and property maintenance processes.
  • Customer centric, proactive, and adaptable to changing priorities.
  • Able to work independently while contributing effectively as part of a team.
  • Demonstrates accountability, service excellence, and a commitment to continuous improvement.

Other information:

  • £26,000 - £30,000 – subject to exp
  • 12-month FTC starting early January
  • 25 days annual leave + b/h
  • Group personal pension plan
  • Life assurance
  • 30% off dining and retail

If you are looking to develop your career within a Company who are led by family values whilst still striving to innovate, invest and progress, this may be the role for you.

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