Current jobs related to IT Support Analyst - Aberdeen, Aberdeen City - HMH
-
IT Support Analyst
2 weeks ago
Aberdeen, Aberdeen City, United Kingdom Tendeka Full time £30,000 - £60,000 per year1. JOB IDENTIFICATIONJob Title: IT Support AnalystLocation: Aberdeen2. JOB PURPOSEThe IT Support Analyst plays a key role in assisting end-users with technical issues, maintaining system functionality, and ensuring the smooth operation of IT services within the organisation. This position is ideal for candidates with a passion for technology, excellent...
-
IT Support Analyst
2 weeks ago
Aberdeen, Aberdeen City, United Kingdom Engage Talent Partners Full time £30,000 - £40,000 per yearEngage Talent Partners are working with out client to recruit for an IT Support Analyst based in Aberdeen.The company is undergoing significant growth, offering excellent opportunities for development, training and progression. As a member of an established team, you will be responsible for the implementation, maintenance and optimisation of the ERP...
-
M&A Analyst
2 weeks ago
Aberdeen, Aberdeen City, United Kingdom AAB Full time £40,000 - £80,000 per yearLocationAberdeenJob DetailsM&A Analyst / Senior M&A AnalystAberdeen [Office based / hybrid]AAB is fast-growing professional services organisation with ambitious plans for expansion through organic growth and strategic acquisitions.Our mission is "Going Above And Beyond Together", and with the recent backing of Goldman Sachs Alternatives, our vision is to be...
-
M&A Senior Analyst
1 week ago
Aberdeen, Aberdeen City, United Kingdom Broadgate Full time £60,000 - £120,000 per yearSenior M&A Analyst / Manager– Aberdeen [Hybrid]A fast-growing professional services firm is looking for a Senior M&A Analyst / Manager to drive strategic acquisitions and support ambitious growth across the UK and Ireland. Working closely with senior leadership, you'll play a key role in shaping the company's future through a dynamic and high-volume M&A...
-
System Analyst
4 days ago
Aberdeen, Aberdeen City, United Kingdom First Recruitment Group Full time £35,000 - £55,000 per yearFinance Systems & Controls Analyst (DOA / SAP Security / User Access)Aberdeen Hybrid workingPAYE contract - initial 6 monthsAbout the RoleWe are seeking a Finance Systems & Controls Analyst to join our Finance team in Aberdeen. This role is responsible for managing Delegation of Authority (DoA), user provisioning, and system access controls across financial...
-
Test Analyst
6 days ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full time £40,000 - £80,000 per yearSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to...
-
Test Analyst
6 days ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full time £40,000 - £80,000 per yearSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to...
-
Cyber Security Analyst
2 weeks ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full time £45,000 - £80,000 per yearSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to...
-
Senior Business Analyst
6 days ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full time £45,000 - £100,000 per yearSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to...
-
Change Analyst
6 days ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full time £45,000 - £70,000 per yearSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to...
IT Support Analyst
2 weeks ago
About us
HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence.
HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries. For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future.
Do you want to join our team?
At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.
Summary
HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. In this critical role, the technician will work side by side with the ITSM Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between customers and the IT organization, and providing a first-contact resolution whenever possible. The successful candidate is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and technical documentation.
Job Responsibilities
- Work with the senior IT Administrator to automate incident/request workflows
- Junior administrator to the internal ITSM system hosted through Freshservice
- Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice
- Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment.
- Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system.
- Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure)
- Partner with Asset Manager on inventory lifecycle management.
- Provide high-quality technical desktop support for all employees (our customer) via the global IT Service Desk: Email, voice, chat, and in person
- Track local inventory and order/recycle equipment (PCs, accessories) as needed
- Create and update Knowledge Base articles to increase service quality through consistent and predictable solutions and promote self-service resources
- Liaise with Applications, Infrastructure, Compliance, Security, and other teams to establish and update support workflows (knowledge) in a dynamic environment
- Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management.
- Embody a colleague-centric culture of trust, communication, and support
Qualifications
- Strong, hands-on Microsoft 365 skills (Azure AD, Intune, and Office 365)
- API script development
- Experience with RegEx
- Excellent written and spoken communications in English
- Demonstrated experience in IT support environments (SD and onsite)
- Practiced working within ITIL framework and terminology, certification a plus
- Ability to communicate technical information to non-technical users
Desired Characteristics
- Self-motivated, able to work under minimal supervision and demonstrate results
- Excited to work as a part of a truly global team across 16 countries
- Demonstrated knowledge-centered approach to IT support
- Skilled at preparing process documentation for KM and Training
Additional Information
- Must be legally authorized to work in the UK on a full-time basis, now or in the future, without employer sponsorship for employment visa status
- No relocation assistance
Location
- Kintore, Scotland, UK
- This position is onsite, not a remote worker opportunity
