Customer Liaison Officer

3 days ago

Manchester, New Hampshire, United Kingdom MSV Housing Full time

Hours of Work: 35 per week

Closing date: 5th December 2025

Interviews: 15th December 2025

At MSV Housing we're committed to making sure our customers have good quality safe homes and our Customer Liaison Officers are key to making this happen.

We are looking to recruit an experienced individual to join our established team. Reporting to our Sustainability Lead our Customer Liaison Officer provide support to ensure the provision of an effective and efficient sustainability service.

What do our Customer Liaison Officer do;

  • Carry out choice events/individual consultation with tenants regarding future work, and coordinate tenant's choices as appropriate to scheme, as required
  • Generate and distribute relevant pre-works correspondence to residents before the works begin
  • Record and monitor no access, reporting three times no access to client and refusals ensuring relevant forms are completed.
  • Organise and facilitate and attend Open Day / scheme launch event.
  • Providing on-going support, consultation and provision of information to tenants whilst work is carried out on their Homes.
  • Ensuring all communication and liaison activities are carried out to the satisfaction of all

What we are looking for;

  • GCSE or equivalent standard in Math's and English
  • Experience of working alone with minimum supervision, managing own daily schedule / workload and using own initiative to make decisions
  • Experience of working with resident groups and managing complaints and requests for service
  • Experience of establishing and developing professional working relationships with internal and external customers, contractors, external partners and colleagues.
  • Knowledge of Sustainability and skilled in recommending and implementing suitable initiatives to suit the needs of our customers

We offer a range of great benefits including:

  • Essential car user allowance to support you with car running costs
  • Flexibility on where you work with home working kit provided
  • 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
  • Company pension scheme with up to 10% matched contributions
  • Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
  • Enhanced sick pay with up to 3 months full pay and 3 months half pay
  • Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
  • Life assurance subject to being a member of our company pension scheme.
  • Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
  • Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.

If you wish to discuss the roles informally, please contact Mark Jones, Head of Planned Works on

We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.

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