Customer Service Manager

2 days ago

Manchester, New Hampshire, United Kingdom Premier Group Full time £40,000 - £55,000 per year

ROLE- Technical & Administration Manager

LOCATION- Manchester

TERM- Permanent

SALARY- £40,000 - £55,000 per annum dependent on experience

My client works within the Engineering sector, and they are looking to take on a Technical & Administration Manager, on a permanent basis.

The Technical & Administration Manager will ideally have the following attributes:

  • Any experience working with another Engineering company in a similar Technical / Admin role working with customers would be desirable
  • Ideally a qualification in an Engineering subject (Electrical, Electronics, Mechanical etc.) or previous experience in an electronics repair environment
  • Good level of technical understanding
  • Someone with a flexible can-do attitude to get tasks completed
  • Excellent communication skills both verbal and written
  • Proficient with using MS Office – Word, Excel, PowerPoint etc.
  • Have the flexibility to travel internationally if required
  • Excellent organisational skills
  • Working in the office full-time

The Technical & Administration Manager role will involve:

  • Supporting the Service Manager to ensure all runs as it should in the Service Centre
  • Using technical knowledge to assist customers in day to day operations
  • Handling customer enquiries
  • Producing quotations and looking to convert these to repair orders
  • Supporting engineering teams and issuing jobs as required
  • Arranging deliveries and collections
  • Placing orders and sourcing parts as needed
  • Maintaining employee holiday records too and assisting with basic HR tasks

If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.

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