guest relations host/ess

2 weeks ago

London, Greater London, United Kingdom Hyatt Full time £18,000 - £25,000 per year

Summary

About Hyatt Regency London - The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

About you

Friendly and professional with a passion for delivering exceptional guest service. Confident in handling front desk duties with a warm, welcoming attitude and strong communication skills.

Duties & Responsibilities as a Guest Relations Host/ess

  • Perform all tasks of a Front Office Host as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Provide information about facilities, programs, and other services.
  • Review arrival lists to welcome guests
  • Attend to special guests and answer their enquiries
  • Anticipate guest needs and build rapport with customers.
  • Address complaints and escalate as needed.
  • Ensure compliance with health and quality standards.
  • Assist the Guest Relations Manager and Assistant Guest Relation Manager in all administrative tasks

Just some of the benefits you will enjoy as a Guest Relations Host/ess

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
  • Free meals on duty
  • Life Assurance
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Uniform provided and laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.

Next Steps: Apply today for Guest Relations Host/ess and start your journey with Hyatt Hotels

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