RELIEF Security/Concierge Officer

4 days ago

Aldershot GU, United Kingdom NGS Security Ltd Full time

Relief & Cover Team – Security Concierge – Flexible Assignments (Ad-Hoc)

Please note: this role is not for regular set shifts. It is an ad-hoc, flexible assignment opportunity — providing cover at short notice for sickness, holiday, and new site mobilisations. Successful team members who show reliability and flexibility with these shifts are always first in line for longer-term or permanent roles as they arise.

Are you an experienced security professional with a passion for safety and service?

We're expanding our trusted Relief & Cover Team, providing high-quality, flexible cover across multiple premium student and residential sites within about 45 minutes' travel of your home.

Key Responsibilities

  • Front Desk & Access Control – greet and register residents, visitors and contractors; manage entry and exit processes with professionalism and warmth.
  • Patrols & Visible Presence – conduct regular internal and external patrols, deter risks and provide reassurance to residents.
  • Alarm & Incident Response – respond quickly to fire, intruder or personal attack alarms; liaise with emergency services when necessary.
  • Concierge Support – deliver exceptional customer care, ensuring residents, staff and visitors feel safe, supported and valued.
  • Customer Service Excellence – resolve queries politely and respectfully; reflect NGS's professionalism and empathy at all times.
  • Safety & Reporting – identify and address risks proactively; record incidents accurately using the GuardHouse App.

What We're Looking For

  • Minimum 12 months' professional security experience (concierge, guarding, door supervision or control room).
  • Excellent English communication skills — fluent written and spoken English to engage confidently with residents, parents, visitors and management.
  • Professional appearance — plain white shirt, black trousers, black shoes (no sportswear or trainers) with SIA badge clearly displayed; always smart, clean and presentable.
  • Strong interpersonal skills — calm, respectful and professional under pressure; able to build trust quickly.
  • Adaptability & initiative — comfortable stepping into new environments, taking responsibility and adjusting to different site needs.
  • Tech capable — able to use mobile reporting apps (e.g. GuardHouse).

Essential Requirements

  • Valid SIA Licence (Door Supervisor or Security Guarding).
  • Right to work in the UK — please note: we cannot consider applications from candidates whose visas restrict working hours (for example, most Student Visas or dependent visas with capped hours).
  • Ability to travel within approx. 45 minutes of home, sometimes at short notice or outside normal public transport hours (own transport strongly preferred).

Why Join Our Relief & Cover Team

  • Variety of assignments across premium student accommodation and corporate sites.
  • First in line for permanent and long-term roles when they become available.
  • Professional support from our 24/7 Control Room and site management teams.

How to Apply

  • Confirm you hold a valid SIA Licence and have the right to work in the UK.
  • Submit a short CV/profile highlighting your security experience and achievements.
  • Complete the screening questions.

Applications without a valid SIA Licence or less than 12 months' experience cannot be considered.

If you're passionate about safety, service and flexibility — apply today and join our trusted Relief & Cover Team.

Pay: £12.21-£12.22 per hour

Work Location: In person

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