Warehouse Operations Manager

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This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

Job Purpose:

We have an exciting opportunity for a Warehouse Operations Manager at our Letch worth site. This role will ensure efficient operational and financial running of Inbound and Outbound functions of the Service Centre through effective leadership and management, within corporate guidelines and agreed budget, ensuring excellent customer care.

• Ensure that labour cost of Inbounds and Outbound activities as described in the budget template fall within targeted costs through the implementation of robust control mechanisms

• Ensure that overheads are contained within the monthly budgetary limits

• Ensure Service Centre compliance to standard operating procedures, contractual requirements through the achievement of the pre-determined KPIs

• Ensure all aspects of customer care are maintained to achieve customer satisfaction

• Monitor productivity performance and agreed KPIs with Service Centre Manager in all areas of responsibilities and ensures targets are met or exceeded

• Ensure the maintenance of warehouse optimisation activities to reduce Inbound and Outbound costs and maximise efficiency.

• Effectively implement all inventory management procedures related to Inbound and Outbound processes in line with company guidelines, working in partnership with the Inventory Manager.

• Ensure that Inbound and Outbound departments meet all H&S requirements and Direct Reports are aware of their responsibilities.

• Ensure that statutory requirements of all regulatory bodies are complied with.

• Monitor compliance to standard operating procedures

• Provide effective leadership and motivation through regular team briefings

• Provide prompt feedback to queries raised by other departmental managers and acts swiftly to warehouse service issues raised by customers

• Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.

• Recruit, train and develop all direct reports, maintaining appropriate liaison with Human Resources department.

• Through specific focus ensure that site picking accuracy levels are above or at National Target agreed within the KPI as well as understand the drivers of any error rates.

Additional Information:

•  All management roles within the Service Centre will need to be "on call" for emergency orders and will need to participate a weekend working rota.

• An agreed element of flexibility may be required.

• 3 Direct Reports (Indirect Team of circa 210)

• Departmental costs circa £4.5 million pa

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Knowledge, Skills and Experience Required:

• Proven track record in designing and delivering projects to stabilise and develop Warehouse operations.

• Proven ability to engage and motivate the teams within the fast paced and demanding environment.

• Proven track record of the ability to lead and develop teams in large, complex 24/7 operations.

• Proven ability to operate in a highly regulated environment.

• Proven ability to manage within a set budget.

• Proven ability to build strong and effective relationships across departments.

• Proven ability to demonstrate a collaborative approach.

• Proven ability to operate and develop best practice in Warehouse management.

• Proven ability to manage conflicting priorities.

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned