Personalised Care Team Lead

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Rockingham Forest PCN is a large, forward-thinking Primary Care Network compromising 3 practices across Corby, Kettering and Oundle covering a population of c.67k patients

This role is based across the Lakeside surgeries in Corby, Kettering and Oundle.

We recognise the value that this role can bring to our practices and our patients, and we look forward to growing our PCN team. Our aim is to provide exemplary patient care, finding innovative solutions in general practice to deliver the best care we can to our patients. For more information on primary care network's please visit

For more information on Primary Care Networks, please visit this link:

Job Introduction

As the Personalised Care Team Lead, you will oversee and support the Social Prescribing Link Workers within Rockingham Forest PCN. This role is about empowering patients to take control of their health and wellbeing. Our Link Workers help people with a wide range of needs—whether they are managing long-term conditions, experiencing low mood or loneliness, or dealing with complex social challenges.

You will be responsible for the day-to-day supervision of the team, providing guidance through the development and review of processes, setting clear criteria, and strengthening connections with local community and voluntary groups.

Alongside your leadership responsibilities, you will also work directly within a personalised care role—either as a Social Prescribing Link Worker, Health and Wellbeing Coach, or Care Coordinator. Working as part of our multidisciplinary team, you will support individuals to access non-medical services, build their confidence, and connect with community resources that address the wider factors affecting their health and wellbeing.

What you will do

As the Personalised Care Team Lead, you will play a key role in shaping and supporting personalised care across the PCN. You'll lead a dedicated team of Social Prescribing Link Workers, Health & Wellbeing Coaches, and Care Coordinators, providing day-to-day supervision, guidance, and opportunities for staff development.

Working closely with GP practices, community partners, and voluntary organisations, you'll help patients access the right support at the right time — whether that's connecting with local services, building confidence to manage their health, or addressing wider social challenges.

Alongside your leadership role, you'll also work directly with patients in a personalised care capacity, ensuring you remain connected to the people and communities you serve. By collaborating with the Digital & Transformation Manager, you'll drive new initiatives, refine existing processes, and expand the support available, helping patients to live healthier, more independent lives.

Essential Criteria

1. NVQ Level 3, Advanced Level or Equivalent qualification (in health and social care, or another relative subject)

2. Experience of working with the public, preferably in the social care or healthcare sectors

3. Experience of working within a personalized care role within the NHS

4. Experience of providing supervision; ability to lead and engage with teams.

5. Excellent people skills and the ability to influence change.

6. Good ability to use IT functions and a familiarity with GP systems and its reporting functionality.

7. Good understanding and awareness of the requirements of supporting vulnerable communities to access suitable services

8. Access to a vehicle to travel across the PCN as required.

9. To hold an enhanced DBS certificate

What we offer you (Benefits)

· Generous holidays (additional long service entitlements)

· NHS pension and long service recognition

· NHS Discounts (Blue Light Card)

· Career opportunities

· Role specific training and ongoing development

· Great team environment

Interview process – candidate information

Please apply with a CV and a cover letter - Please upload your CV as a pdf and include your personal email address in your cover letter.

Our interview process will aim to meet you in person however some interviews may be carried out virtually.

To help you shine and show your full potential, please make us aware of any changes you might need at any stage of your application. If you need an alternative way of applying for this role, support with understanding the role, any changes at interviews, or anything else, we encourage you to contact our central HR team. Details can be found on our website or you can message us through Indeed

We encourage candidates to not delay their application as we retain the right to close the advert early should the volume of applications become very high.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

Shortlisting

We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications.

Website

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Equality, Diversity & Inclusion

We value diversity and we're committed to creating a diverse and inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds, ethnicities, and cultures and believe that a diverse workforce will help us to care for and support our patients and employees better. Unfortunately, we are unable to recruit anyone below the age of 18 yrs. so that we can protect young people from health & safety and safeguarding risks.

Equal Opportunities

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

Job Type: Part-time

Pay: £14.60 per hour

Expected hours: 30.00 per week

Benefits:

• Company pension
• Free parking
• On-site parking
• Store discount

Application question(s):

• Do you have the right to work in the UK? (Yes/No) – If you answered Yes, you must be able to provide sufficient evidence upon interview.
• Have you worked for Lakeside Healthcare before? If yes, where did you work.
• Do you hold a NVQ Level 3, or equivalent, in Health & Social Care, or another relative subject?
• Do you have experience of working within a Personalised Care role within a healthcare setting?
• How many years' experiences in supervision do you have?

Work Location: In person

Application deadline: 02/11/2025