Customer Development Team Leader

Vacancy Name
Customer Development Team Leader

Employment Type
Permanent

Country
United Kingdom

Location
Liverpool

Business Area
Operations

Workplace Type
Hybrid

About Princes
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.

Role Description
Responsible for customer service delivery to a number of Retail/CFI accounts. The job holder will monitor all aspects of supply performance from order capture to delivery and from event planning to adherence to ensure that service is delivered at the agreed level and cost. The job holder will work with both internal stake holders and the customer to identify and implement more effective ways of operating from stock planning to routes to market.

Develop mutually beneficial relationship with customer contacts to ensure that Princes maintains a strong collaborative relationship. Whilst also being responsible for maintaining commercial agreements with regards to load fill, lead time, delivery day, order multiples & MLOR.

Facilitating meetings with customer contacts to ensure full end to end collaboration.

Dimensions:

• Nominated account focus
• Manage a team of up to 4 Order Fulfilment Assistants
• Regular travel to retailer head offices
• All foods and drinks SBAs
• Good knowledge of Supply Chain principles

Principal Responsibilities:

• Manage up to 4 Order Fulfilment Assistants to ensure that the day to day order fulfilment process delivers the required service levels for nominated accounts. Publish agreed KPIs and identify reasons for variances.
• Track Order Fulfilment Assistants progress and regularly review via monthly 1 to 1's.
• Ensure that costs to serve nominated accounts are within budget and that all cost drivers within the job holders control are in line with commercial agreements.
• Agree volume plans and phasing with customer contacts for new listings. Validate with commercial agreements and feedback any exceptions.
• Collaborate with the Demand Planning Managers to ensure that product phase out plans as advised internally are actioned with the customer to minimise product write-off.
• Develop mutually beneficial relationship with retailer contacts to ensure that Princes is kept abreast of all retailer initiatives. Coordinate the Princes response / position in relation to retailer initiatives.
• Develop a Princes supply strategy focussed on each customer. Lead any analysis and evaluation that is required. Lead any project implementations.
• Understand in detail the customers' internal supply chain systems and processes and understand the customers' web based systems to understand how these can be used to drive supply chain performance to the benefit of both Princes and the customer
• Ensure shortage reports, stock trackers and supply bulletins are produced and published to a high level providing the right level of communication for all customers.
• Oversee an Internal Control process to ensure we are compliant and in line with audit expectations.
• Attend / host regular customer supply chain meetings to promote positive working relationships and establish what's coming down the line for the nominated account.

Role Requirements
Knowledge:

• Customer service principles
• Supply chain principles – covering warehousing and distribution, and forecasting and planning
• Retailer Logistics / supply management
• User of supply chain systems

Skills:

• Good communication – verbal and written
• Customer empathy
• SAP / Excel experience required
• Planning and data analysis
• Leadership
• Excellent organisation

Benefits:

• 25 days annual leave plus your birthday off
• 14.5% pension - 5% employee opt in / 9.5% employer
• Hybrid and flexible working - 4 days in office / 1 day WFH
• Flexible holiday option - buy 5 additional days
• Enhanced family friendly & carers policies
• Life assurance cover
• Private medical insurance
• Critical illness cover
• Learning and development opportunities.