Team Leader

Team Leader - Clinical Negligence
Location:
Liverpool/Hybrid

While we offer hybrid working, giving you the flexibility to work from home, you'll also have the opportunity to collaborate with colleagues in the office when needed.

Join Fletchers Solicitors as a Clinical Negligence Team Leader
Are you ready to inspire and lead a team dedicated to making a difference? At Fletchers Solicitors, we're looking for an experienced Clinical Negligence Team Leader to guide and empower our talented team.

In this key role, you'll shape the team's success, delivering exceptional results for our clients while upholding Fletchers' commitment to excellence. As a mentor and leader, you'll foster a collaborative, high-performance culture, ensuring we continue to achieve the best possible outcomes in every case.

If you're passionate about driving quality, building strong teams, and delivering real impact in clinical negligence law, this is your chance to make a difference.

Lead. Inspire. Succeed. Join Fletchers today.

In Return Fletchers Can Offer

• Competitive salary
• 35 hours working week.
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option.
• Life Assurance Policy
• Medicash policy to cover some Dental, optical, and other medical expenses.
• Company sick pay
• Enhanced Maternity, Paternity, and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards

Main Responsibilities
Accountable for:
Strategy & Execution
Implement departmental plans in team to deliver Fletchers' priorities

Ensure that the team provides excellent customer service

Ensure the team achieves their agreed performance targets

Deliver the appropriate objectives on "The Pitch"

Support the budgeting process for the Clinical Negligence department

Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets

Leadership & Management
Lead the team, managing the team members

Coach, develop and support team members

Management behaviours

Promote a "cradle to grave" environment where all lawyers are constantly developing and meeting their potential

Technical
Provide advice and guidance on any and all Clinical Negligence issues

Ensure cases are progressed appropriately and customer satisfaction is delivered

Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way

KPIS/Outcome Measures
Delivery of key output metrics, Including Fees, Work Done, EBITDA, EBITDAW and Customer satisfaction.

Delivery of key Input metrics, Team chargeability %, Letters of claim sent, cases served and cases settled, RA1 and RA2 acceptance rates, Win rate, Zero data breaches.

Delivery of other key metrics: Team engagement

Relationships
Providing and receiving a service to Customers

The Ideal Candidate Will Have
Experience of successfully leading or managing in a Clinical Negligence team

Experience of running a wide variety of Clinical Negligence claims

Ability to deliver excellent customer service

A good understanding of how to deliver and grow team productivity

Experience of coaching and supporting team members

Ability to role model good practice leadership

Technology literate, with the ability to use technology to enhance legal services

Excellent interpersonal skills, with the ability to form positive working relationships with a

wide variety of team members

Strong analytical skills

About Fletchers Solicitors
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

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