Student Administration Assistant

We are seeking a proactive and organised Student Administration Assistant to join Bangor University's Student & Academic Services Directorate, providing high-quality administrative and frontline support to students throughout their academic journey. In this varied role, you'll maintain accurate records, respond to enquiries in person, by phone, and online, assist with exams and awards processes, and help deliver key events such as open days and graduation. You'll work collaboratively across the University to ensure smooth service delivery, always maintaining a professional, student-centred approach. Proficiency in Microsoft Office, strong communication skills, and the ability to speak Welsh confidently are essential. This is an excellent opportunity to contribute to a supportive, bilingual community where your work directly enhances the student experience.

Candidates should be educated to GCSE level or NVQ level II in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience.

This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.

Applications will also be considered to carry out this role on a part-time or job share basis.

Applications will only be accepted via our on-line recruitment website, However, in cases of access issues due to disability, paper application forms are available by telephoning

Informal enquiries can be made by contacting: Gillian Griffith, Student Administration Manager; e-mail

Committed to Equal Opportunities.

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.

Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.

Campus Services, responsible for the University's day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

Purpose of the Job

The Student Administration Assistant will be part of a flexible team of student administration staff providing consistent, high quality centralised student administration functions for students. The role holder may contribute to the provision of the front line support service in the Hub as required, dealing efficiently and responsively with student enquiries and issues. They will provide administrative support within the teams, undertaking a range of routine tasks to meet operational and customer service requirements. In addition, the Student Administration Assistant will contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.

Main Duties and Responsibilities

Administrative Support & Customer Service

Carry out routine administrative tasks such as data entry, filing, updating and maintaining records (e.g. student records systems, databases or spreadsheets), managing inboxes, and processing documentation.

Assist in the preparation and distribution of materials such as reports, meeting agendas, and minutes.

Act as a first point of contact for general inquiries (email, phone or in person) from students, staff, and external stakeholders, providing clear and accurate information and escalating more complex issues to senior colleagues.

Support the resolution of straightforward issues related to the role's focus, ensuring a professional and student-centred approach.

Events and Cross Functional Support

Assist in the planning and organisation of meetings, events, workshops, and other activities, including booking rooms and preparing materials.

Provide support as directed to contribute to the delivery of University events including open days, graduation ceremonies and careers fairs.

Teamwork and Collaboration

Work closely, as directed, with colleagues across the University community to support joined-up service delivery.

Provide support to other team members during busy periods, absences, or when additional help is needed, including advising new starters in the same role or unit.

Contribute to team meetings or discussions by sharing updates on assigned tasks.

Compliance and Professional Development

Follow established procedures to ensure compliance with institutional policies and external regulations.

Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.

The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.

Specific Responsibilities for the Role

To provide effective administrative support for a range of Student Administration related activity including the processing of coursework, University scheduled examinations, and those scheduled within Schools.

To provide support for the processing of examination results, including scanning of MCQ tests.

To provide support for awards administration, including assisting with the preparation of award documentation to students.

To provide responses to first line queries, escalating as necessary to senior colleagues.

Any other duties appropriate to the grade, as required by line management.

Other Duties and Responsibilities

The post holder will be expected to participate in performance review and developmental activities.

The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University's Welsh Language Policy and the Welsh Language Standards.

The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.

The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications/Training

Essential:

Educated to GCSE level or NVQ level II in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience.

Desirable:

ECDL Qualification.

Experience of working with Banner student records system.

Experience/Knowledge

Essential

Proficient in the use of Microsoft Office applications (Word, Excel, Teams etc).

Proven ability to communicate effectively and professionally with a wide range of people.

Experience of dealing with queries and providing information to individuals.

Desirable

Experience of working in an office/administrative environment.

An understanding of the needs of culturally diverse staff and students.

Knows when a decision is beyond the roles level of responsibility and when to refer to others.

An understanding of academic regulations and procedures.

An understanding of legislative requirements relating to equality, data protection and freedom of information.

Skills/Abilities

Essential

Contribution to decision making by providing relevant information and opinion.

Desirable

Deals with situations (involving staff and/or students) according to policy and procedures and is able to maintain confidentiality as required.

Recognises when the limits of own authority or ability are reached and involves others as appropriate.

Other

Essential

The ability to speak Welsh confidently to carry out certain tasks is essential for this post e.g speaking to staff and students, answering phone calls, dealing with urgent enquiries in Welsh.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Please note that, in the event of applications being received from candidates on the University's Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.