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Assistant Floor Services Manager
2 weeks ago
31,000 per annum + monthly service charge & excellent benefits
A four star hotel in the centre in South Kensington and Knightsbridge, The Rembrandt offers 194 luxurious bedrooms, 6 flexible event suites, a newly renovated restaurant and bar, and Aquilla Health and Fitness. Placed just across the road from London's Victoria and Albert Museum, The Rembrandt is located in a superb area, just steps from the Natural History Museum, Science Museum, Hyde Park, Harrods and the Royal Albert Hall. A favourite of independent business and leisure travellers from across the globe, The Rembrandt prides itself on offering impeccable service to every guest.
We are looking for an Assistant Floor Services Manager with previous operational experience in all F & B departments including Restaurant, Bar, Events & Weddings to join our busy team.
Our Food and Beverage Department is the heart of our busy hotel and includes our Restaurant, and Bar/Lounge as well as our extensive Meeting and Events facilities. As Assistant Floor Services Manager you will be managing the F & B Supervisor and Shift Leaders to provide excellent service to our guests. Being in a customer-facing role means you are a confident and well-presented individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join the Rembrandt's team?
At The Rembrandt, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:
- Wagestream – flexible access to your earned salary & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
As F&B Floor Services Manager you will have...
- Minimum of 2 years' experience as a Junior or Assistant Manager in a quality 4 * hotels.
- Operational experience in all F & B departments including Events & Weddings with a good knowledge of wines & spirits and a passion for fresh, quality food.
- Financial awareness with an understanding of Food & Beverage revenue streams & controls, including POS, ideally Symphony.
- Self-motivation and ability to motivate others to achieve.
- The drive and ability to implement standard, policies and procedures and to ensure they are adhered to.
- Proven man-management, coaching and team building skills.
- A good understanding of all applicable Health & Safety legislation.
- An outgoing personality, excellent interpersonal skills, a professional manner and excellent command of written & spoken English with good IT skills.
What will I be doing as F&B Floor Services Manager?
- Bridging the operational gap between the Restaurant, Lounge Bar and Meetings and Events teams to ensure a smooth overall F&B operation at all times.
- Monitoring standards and engaging with customers/guests to obtain feedback on service levels.
- Creating and managing a monthly departmental training calendar to include inductions, all aspects of product knowledge, standards and health and safety training.
- Delivering on job coaching and training to individuals and small groups to ensure they are effective in their roles and their skills are developed.
- Acting as a hands-on manager on the floor when departmental managers are not on site.
- Managing the pool of casual workers to ensure they are inducted, trained and developed
- Effectively managing the equipment used in the departments, ensuring stock takes are done on a regular basis and equipment is replaced when needed.
- To help to manage staff costs by monitoring the rotas and business levels on a day-to-day basis and making adjustments where required.
- Covering Duty Manager shifts as and when required.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
