Coffee Shop Manager

,We are seeking an enthusiastic and experienced Coffee Shop Manager to join us at ARRO Coffee. As the Coffee Shop Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you

Benefits:

• Complimentary meal during full shifts.
• Generous employee discounts.
• Referral programme with potential to earn up to £250.
• Company pension.
• 28 days of holiday.
• Eligibility for the Store Bonus Scheme.
• Opportunities for career advancement and professional development.
• A dynamic, supportive, and fun work environment.

Other Details:

• Experience: Required.
• Languages: English required.
• Employment: Full-time.
• Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week.
• Salary: between £31,850 to £33,696.00 yearly, plus benefits.

Coffee Shop Manager Key Responsibilities:

Leadership & Team Management:

• Lead, train, and develop your team to consistently deliver exceptional customer service.
• Foster a positive and inclusive work environment by coaching, training, and supporting team members.
• Oversee staff scheduling to ensure adequate coverage and efficient store operations.

Operational Management:

• Manage all aspects of store operations, including staffing, inventory management, and financial performance.
• Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times.
• Monitor inventory levels, and place orders for supplies as needed.
• Handle customer enquiries, feedback, and complaints with professionalism and empathy.

Sales & Financial Performance:

• Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
• Collaborate with corporate teams on marketing initiatives, product launches, and store events.

Compliance & Safety:

• Ensure compliance with company policies, procedures, and health and safety regulations.
• Maintain a thorough understanding of food safety regulations and best practices

Skills & Experience:

• Proven experience as a Coffee Shop Manager, in a café or hospitality environment.
• Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment.
• Demonstrated ability to lead and motivate a team in a fast-paced environment.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving abilities and a proactive approach to challenges.
• Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness.
• Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays.
• Passionate about creating memorable customer experiences and fostering a positive workplace culture.

About Us:

At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it's a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

Job Types: Full-time, Permanent

Pay: £31,850.00-£33,696.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Store discount

Experience:

• Barista: 2 years (required)
• Coffee Shop Management: 1 year (required)

Work Location: In person