Front Office Supervisor

2 weeks ago

London W EL, United Kingdom Monarch House Full time £30,000 - £50,000 per year

Monarch house has everything you need to create your home away from home. Perfectly situated on Kensignton High Street just across the way from Holland park. Monarch House is a collection of one, two, three and four bedroom 4* luxury service apartments that offer comfort, calm and convenience to all.

We are looking for a passionate and driven Reception Supervisor to become part of our wonderful team at Monarch House, delivering excellent standards and memorable experiences for our guests.

Role Overview:

The Reception Supervisor coordinates and supervises all administrative functions for the Front Desk. You ensure that reception policies and procedures are consistent with Monarch House objectives. You will ensure all guests receive friendly, welcoming and informative service and deal with any guest incidents or issues, resolving them to both the business and guest satisfaction.

What you will do:

  • Maintain an effective flow of communication from Front Desk to all departments and ensure all front office team are kept informed of items that concern them
  • Assess guest complaints, taking proper, prompt and effective corrective action to ensure the best possible outcome
  • Manage team welfare including assistance with preparing rotas and payroll assistance when needed
  • Assist in conducting team meetings on a weekly/monthly basis
  • Liaise with Housekeeping and Maintenance to ensure punctual and efficient re-letting of apartments.

Who you are:

  • Previous experience in Front of House / Reception in a hotel or serviced apartments setting
  • Proactive approach with a self-driven attitude
  • Fully conversant with fire and emergency procedures
  • Excellent spoken and written English
  • Ability to work under pressure and manage multiple tasks

What we will offer you:

  • Excellent Training and Career Development opportunities
  • Competitive Salary
  • Service charge and benefits
  • Award and Recognition Programs
  • Social Activities
  • Dry cleaning facilities
  • Lucrative referral scheme

If you believe you are a great fit, please apply and take the next step in joining our team

INDFOH

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