Clerical Officer Ward Clerk

An exciting opportunity have arisen to join a friendly team, working within department of Emergency medicine/Acute care medicine. We are looking for a dynamic individual to join our busy team.

Successful candidate will provide efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine.

If you have excellent interpersonal skills, good communicator and have a strong desire to provide an efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Duties will include updating patient management systems, answering calls and greeting patients/relatives, preparing notes and supporting the nursing team with all aspects of ward administration such as record keeping, data entry, filing and scanning.

You will need to be able to communicate effectively with all staff members and patients

If you feel you have these skills and would like to join our team them, please apply.

Covering 365 days over a 24-hour period on a rotational shift pattern and complete the administrative tasks

that are aligned to provide effective care for patients on the Emergency and Acute pathway.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also completed on the Urgent and Emergency Care Centre which houses a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre.

We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.

We support flexible working for all employees and prospective applicants.

Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.

Duties will include,

• To ensure that there is good communication between the administration team and the clinical team so that the Department area runs smoothly.
• Liaising with patients, relatives, carers, outside agencies and colleagues within a multidisciplinary team via telephone and face to face communication.
• To ensure that all patients are received and directed to the appropriate waiting area or ward area in a courteous and professional and timely manner as the post holder is often the first point of contact for most patients.
• To ensure that patients demographic details are always kept up to date in the medical records

and on the Patient Administration System, by checking personal details such as name, address, telephone number, ethnic origin, and GP.

• To use the Patient Administration System to book patients onto the system and to make follow up outpatients as and when required.

Although are not exhaustive and more details information can be found on the job description.