2x Digital Customer Service Advisor

10 hours ago

Warrington, Warrington, United Kingdom Robert Walters Full time

Customer Service Advisor – Night Shifts Location: Warrington – fully office based Salary: £26,672 + increased pay for night shift Hours: Night Shift, weekend work included – full time

Why Join Us?
Are you passionate about helping people and thrive in a fast-paced environment? My client is looking for a
Customer Service Advisor
to join their vibrant Warrington team on
night shifts
.

This is more than just a job – it's an opportunity to:

  • Work in a supportive and inclusive environment that values your skills.
  • Access comprehensive training, flexible shifts, and great employee benefits.

If you enjoy providing outstanding customer service and want to be part of a team that celebrates diversity and personal growth, this role is perfect for you.

What We Offer

  • Competitive salary: £26,672 per year + bonus opportunities and generous pension contributions.
  • Flexible working: Shift patterns designed to fit your lifestyle, including enhanced maternity/paternity leave.
  • Perks and discounts: Exclusive employee discounts at major online and high-street retailers.
  • Development opportunities: Ongoing training and career progression in a dynamic, inclusive team.

Your Role
Responsibilities
As a Customer Service Advisor – Night Shifts, you'll play a key role in supporting customers across multiple platforms. Your responsibilities will include:

  • Handling inbound customer queries via phone, email, and live chat with warmth and professionalism.
  • Providing accurate account support and maintaining precise records.
  • Collaborating with other departments to resolve complex queries efficiently.
  • Escalating sensitive issues promptly to maintain customer satisfaction and compliance.
  • Staying up-to-date with promotions, procedures, and product knowledge.
  • Working fixed night shifts, including weekends, after on-site training.
  • Supporting your team by sharing best practices and fostering a positive work culture.

About You
We're looking for someone who can combine empathy with efficiency and thrive in a team-oriented environment. Key qualities include:

  • Experience in a customer-facing role (phone, email, or live chat).
  • Strong communication skills, both verbal and written.
  • Excellent organisation and attention to detail.
  • Team player mentality with willingness to share knowledge and collaborate.
  • Adaptable and eager to learn new systems and processes.
  • Understanding of diversity, inclusion, and regulatory compliance.
  • Flexibility to work night shifts and weekends as required.

Why This Company Stands Out
This organisation is committed to
supporting employees as much as customers
. Highlights include:

  • A culture of continuous learning and professional growth.
  • Flexible shift patterns tailored to employee needs.
  • Inclusive policies with reasonable adjustments provided throughout recruitment and employment.
  • Rewarding benefits including competitive pay, bonuses, and discounts at top retailers.
  • Open, supportive leadership that encourages communication, collaboration, and career progression.

How To Apply
If you want to join a
friendly, inclusive team
and enjoy excellent benefits, this is your chance

Apply today
by clicking the link provided - our recruitment team will reach out if your profile matches the role.

Keywords:
customer service, night shifts, flexible shifts, training, employee discounts, inclusive workplace

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

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