1st Line Service Desk Technician

2 weeks ago

Bristol BS AW, United Kingdom Alliance Homes Group Full time £18,000 - £25,000 per year

Fixed Term - 6 months, 37 hours per week

We have got a great opportunity for you to get your career started in ICT

Our colleagues use a variety of different technologies such as laptops, mobile phones and tablets and software applications including Microsoft and internal business systems.

As one of our 1st Line Service Desk Technicians, you will be the first point of ICT contact for our colleagues who, using our online ticket system, will come to you with a wide range of requests. You will respond to these by telephone, in person or via the service desk software.

No two days will be the same. One moment you may be setting up a new user, the next configuring a range of new devices, then helping a colleague with an issue on their laptop.

If you are enthusiastic about technology and keen to learn, then this is the role for you

About You

You will have some knowledge of Microsoft Windows and Office 365 products, alongside a basic technical knowledge of PC hardware and peripherals.

You will also be great at customer service, both face to face and telephone with the ability to explain complex issues to non-technical colleagues.

As you will need to work at both our offices in Portishead and Weston-Super-Mare, a full driving licence with access to your own vehicle or another suitable transport method is required.

We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role interests you, then apply now.

If you are an internal candidate and interested in this as a secondment, please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered.

At Alliance we want to create places to live that our customers are proud to call home.

Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.

Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.

MBITIOUS FOR ALL - We are one team, aiming high for our customers.

ENUINE – We are authentic and encourage everyone to be themselves.

WAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.

AKE THE DIFFERENCE – we are proactive and strive to make a positive impact.

FFECTIVE – We are professional and can be relied on to achieve consistently good results.

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