Sales Support Executive

CTO Lighting is a family-owned business that has built an enviable reputation worldwide over the past 27 years, bringing understated luxury to the world's most refined interiors.

We imagine, design and create a range of luxury lighting, which we proudly assemble here in the UK. We successfully sell and distribute our lights throughout the UK and export to more than 60 countries worldwide. To optimise our customer's experience and support our sales growth, we are currently seeking a Sales Support Executive to be based at our Islington office and showroom in London.

The Role:

As part of our exciting growth plans, we are now looking for a confident, calm, and organised individual to join our friendly team.

Being presentable and professional, you will provide support to our UK & Global Sales teams.

Specifically, you will be managing customer service issues and supporting our sales team with the processing and dispatching of orders. To achieve this, you will be communicating with our B2B clients, our Agents and our Distributors on a daily basis.

Additionally, you will provide cover for the sales areas when your colleagues are traveling on business or meeting with clients, and when they are on annual leave; ensuring that our daily business continues to function effectively.

Candidate

The role requires an enthusiastic, organized person with a passion for getting the job done.

You will relish the chance to operate in a successful design led, luxury company.

In return we provide an excellent career path opportunity, and we see the successful candidate developing and growing their career within CTO Lighting.

Key Responsibilities and Duties

Be the first receiver for any after-sales questions and own the resolution.

Liaise with our logistics department and production team to update our customers on live orders.

Support our sales team with day-to-day quotes and proforma, requesting balance payments, and dispatching orders.

Use and update our CRM and MRP systems making sure that all data is kept up do date.

Take a hands-on approach to all aspects of the role and always seek to provide a high level of Customer service handling phone calls and email enquiries.

Provide general sales department administration duties.

Skills & Experience

Be a clear communicator, with a high level of numeracy and literacy in English.

A professional proficiency in a 2nd language would be advantageous, as would a passion for Interior Design and a knowledge of lighting.

You should be confident in nature, approaching all tasks and duties with enthusiasm and be able to demonstrate a proven ability to work with a high level of accuracy in a fast-paced environment.

We value organisational skills and the ability to manage situations to successful conclusions, whilst managing your own workload.

We expect excellent timekeeping and ability to meet deadlines.

We would prefer you to understand a CRM system, and full training will be given. Our CRM platform is Prospects, a working knowledge of this platform would be a distinct advantage.

You will need excellent computer and administration skills, including Microsoft Office suite of applications.

Other information:

CTO Lighting offer an excellent opportunity for your personal development, statutory pension scheme, a bonus scheme, an employee benefits system and a great social working environment.

Working hours are Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 15:30pm

Hybrid working is available after successful completion of your probationary period. Leading to a minimum of 3 days in the office, with the remainder of the working week being worked remotely.

We offer 20 days holiday (Plus Statutory Bank Holidays)

Plus, your Birthday as a Holiday, with our Christmas / New Year shutdown