Customer Care Support Associate

1 week ago

Edinburgh, Edinburgh, United Kingdom Aegon UK Full time £24,000 - £40,000 per year
Job Description SummaryJob Description Customer Care Support Associate 

Permanent and Fixed Term Contracts   

Location:  Edinburgh (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)   

Salary: A competitive salary from £24,614 depending on the experience you can bring   

Closing date: Friday 31 Oct

At Aegon, we're more than just a financial services company – we're a community of driven, collaborative problem-solvers who care deeply about making a difference. We believe in leaving things better than we found them. 

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.  

As a Customer Care Support Associate, you'll be a key part of our customer support team, helping people manage their financial wellbeing. You'll handle customer requests, resolve queries, and work with your team to tackle more complex issues.  

No need to be a financial expert – we'll train you You'll join our Platform Academy where you'll gain the skills and technical know-how to support our customer confidently and effectively. 

Key Responsibilities include: 

  • Process customer requests accurately and efficiently. 
  • Responding the customer queries via phone or email ensuring timely and helpful resolutions. 
  • Collaborate with different teams to find solutions.  
  • Identify opportunities for improvement and contribute to a culture of continuous improvement. 
  • Ensure compliance with company policies and procedures, and regulatory requirements. 

We'd love to hear from you if you have: –  

  • You've got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing) 
  • You're a good communicator with an eye for detail. 
  • You can put yourself in a customer's shoes, taking ownership and working flexibly to meet their expectations. 
  • You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel 

What's in it for you? 

  • We're serious about your future and our enhanced pension scheme is now in place.  We ask you to contribute 3% of your salary to your pension and we'll put in 9%.  If you decide to contribute more, we'll match it up to a combined total of 20% of your salary (that's 7% from you and 13% from us).
  • A discretionary bonus, depending on personal and company performance 
  • 34 days leave per year (including bank holidays, pro-rated for part-time) 

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. To find out more about what to expect at Aegon click here.  

Don't miss out on this opportunity to grow with us. Apply today   

The legal bits 

We'll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. 

Equal Opportunity Employer:  

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity. 

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