Graduate IT Application Support Specialist

2 weeks ago

Ipswich, Suffolk, United Kingdom OCS Full time £25,000 - £40,000 per year

About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -
Trust, Respect, Unity, and Empowerment.
About The Role:
Working Pattern:
Monday-Friday

Are you a recent graduate with a degree in AI or Computer Science looking to kick-start your career in IT support? Join our team as a Graduate IT Application Support Specialist, where you'll play a key role in managing and optimising our Computer-Aided Facilities Management (CAFM) system, MRI's Concept Evolution.

Essential Requirements:

  • A degree in Artificial Intelligence, Computer Science, or a related field.
  • Strong problem-solving skills and attention to detail.
  • Confident using and supporting business applications.
  • Excellent communication skills, with the ability to explain technical issues to non-technical users.
  • A proactive, customer-focused attitude and eagerness to learn new systems and technologies.
  • Familiarity with helpdesk systems and ticket management (e.g. through university projects or internships).

Desirable Skills:

  • Knowledge of SQL for data checks and simple queries.
  • Exposure to system integrations or APIs (e.g. through coursework or projects).
  • Understanding of enterprise applications such as ERP, HR, CRM, or CAFM.
  • Awareness of ITIL processes (Incident, Problem, Change).
  • Any relevant IT certifications or training (e.g. CompTIA, Microsoft, ITIL Foundation).

How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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