Mobility Technical Specialist

SALARY:
Starting from £34,080 pa dependent on experience

LOCATION:
Milton Keynes
HYBRID WORKING:
Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE:
Fixed Term Contract Until January 2027

CLOSING DATE:
25/12/2025
We reserve the right to close the advert earlier If we receive a high volume of applications.

We're looking for a
Mobility Technical Specialist
to drive the successful implementation of our mobility strategy by delivering the mobility roadmap, integrating systems, and supporting development initiatives.

This role is integral to ensuring seamless collaboration with system suppliers and internal stakeholders, whilst managing queries and process reviews from a systems perspective. Within our Rent-A-Car business, this role optimises internal workflows and ensures commercial objectives are met.

What You'll Be Doing

• Support and maintain business-critical applications, working independently and within the team to triage issues, identify root causes, and recommend improvements aligned with business needs.
• Act as a technical expert for Rent-a-Car systems, translating complex technical and business issues into clear, actionable solutions for all audiences.
• Provide second-level application support, manage queries, bugs, and change requests, and document user stories in Jira while understanding deployment processes.
• Serve as a key contact for high-severity incidents, ensuring minimal disruption and escalating where necessary to the Mobility Quality and Change Manager.
• Validate that changes are correctly deployed to production, communicate updates to stakeholders, and support new system developments and annual process reviews.
• Partner with third-party suppliers to manage day-to-day queries and priorities, ensuring timely resolution of issues.
• Recommend and implement system improvements to optimise processes, standardise workflows, and reduce complexity.
• Collaborate on new development initiatives, ensuring alignment with strategic objectives and commercial priorities.
• Provide weekly progress updates on technical development, support system testing, and assist with test scenario identification.

Essential Experience & Skills

• Working knowledge of rental operations.
• Strong experience with systems, integrations, and change delivery.
• Background in triage or first/second/third-line support.
• Understanding of integration technologies (e.g., APIs) and agile tools (e.g., Jira).
• Experience managing third-party suppliers.
• Excellent team player with strong stakeholder engagement skills.
• Ability to manage complexity with attention to detail and adapt quickly to change.
• Confident in data analysis and making technical recommendations.
• Clear communicator, able to explain complex technical requirements simply.

What's in it for you?
Bonus:
Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:
Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*:
Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance
.
OR
Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits:
From day 1 we provide
income protection, life assurance
(4x salary),
retail discount vouchers
, access to
Care Concierge
(a service to support carers of adults), along with other salary sacrifice options including a
will writing service
and
cycle to work
(subject to scheme restrictions).

Following successful completion of probation, you will have access to
private medical insurance
for you (with the option to buy additional family cover),
access to our loan car scheme for up to 2 cars
for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase
critical illness cover
and
dental cover
, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You'll have access to
LinkedIn Learning
via our Degreed platform as well as a host of
professional development programmes and opportunities
to build your technical and soft skills so you can further develop your career. We also offer
mentoring schemes
and
reciprocal partnerships
recognising that we can all learn from each other in the flow of work.

,

Why join VWFS UK?
Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.