Account Manager

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world's largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 3,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job Title

Account Manager

Reporting of the role

This role reports to the Account Director

Overview of the job

We are hiring for an Account Manager to join our UK Partnerships team. This role is tasked with delivering best in class client service; executing end to end influencer and UGC marketing campaigns across a variety of brands, media agencies and platforms. You will report directly to a Senior Account Director, assisting client growth and retention under the Business Director of Partnerships.

3 best things about the job

• The chance to work on a variety of world-renowned brands across different categories (i.e. personal care, beauty, haircare, home)

• Opportunity to be part of a fast paced team, working on multi-market and multi-platform projects.

• You will be joining the business at a time of growth and expansion.

Measures of success –

In the first few months, you would have:

• Met the team: Spent 1:1 with your line manager, direct reports and other team members to build rapport and understand how your role fits into the overall structure, setting up regular meeting cadences where needed.

• Familiarised yourself with key processes and workflow: Particular reference to setting up master docs from scratch, campaign delivery, negotiating with creators, reporting/analysis, and pricing and budget processes.

• Mastered internal tools: Including our platform, Waves, and all essential functions to manage creators (setting up the campaign, connecting, contracting, uploading content, etc). as well as G-Suite, Slack, and Hubspot.

• Been introduced to the client: Attended client meetings, answered questions and started to understand the client's processes, goals, priorities and expectations for ongoing campaigns.

• Successfully contributed to initial campaigns: Including initial set up, timelines, negotiation, contracting, content review, campaign delivery and final analysis/reporting, whilst having supported your team and maintained clear comms internally and externally.

Roles & Responsibilities:

• Support the Account Director by being the delivery focussed driving force; creating timelines, creator briefs and treatment decks and ensuring the team is proactively sharing internal and client facing updates on campaign status.

• Helping to build and foster strong client relationships, manage expectations and share updates and actions

• Oversee and manage your respective campaigns internally, using our platform Waves and ensuring the wider team have accurately uploaded content and organised creator payments on our team boards

• Lead on creating campaign case studies and Post Campaign Analysis reports where applicable, demonstrating an ability to convert data and campaign insights into key learnings & able to confidently present to clients

• First port of call for the account executives for any campaign delivery related issues, and to be the filter to escalate to the Account Director where necessary

• Assist the Account Director on thought provoking creative ideas and campaign execution tactics

• An exceptional performer and highly organised, focused on continuously improving client service and delivery for high impact results

What you will need:

• Experience in Influencer Marketing is mandatory

• 3+ years working in an agency or brand within influencer marketing, advertising, social, media and/or creative

• Multilingual language capabilities is preferred, but not mandatory

• Experience in client account management and creator management

• Understanding of paid media, objectives, KPIs and strategy

• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

• High energy and ability to multitask, with a real ability to quickly prioritise across several projects

• A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others

• Able to build strong rapport and relationships both internally and externally

A few of our core benefits:

• Private Healthcare through Vitality

• Wellbeing support through Vitality including EAP & Mental Health cover

• 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.