Creative Account Manager

1 week ago

Burnley, Lancashire, United Kingdom Root Fifty Two Full time £30,000 - £35,000 per year

We're looking for an organised, proactive and people-focused Account Manager to join our Client Services team. If you love building strong client relationships, keeping projects running smoothly, and working collaboratively across creative, digital and development teams, this could be the perfect role for you.

About the Role

As an Account Manager, you'll be the day-to-day contact for a portfolio of clients, ensuring projects are delivered on time, on brief, and on budget. You'll translate client needs into clear actions, help coordinate internal teams, and make sure every project lands with impact.

This is a great role for someone with agency experience who enjoys variety, responsibility, and being at the centre of great client work.

What You'll Do

Client Relationship Management

  • Build positive, trusting relationships with your client contacts.
  • Handle day-to-day queries and keep communication flowing.
  • Attend client meetings, prepare agendas, and issue contact reports.
  • Spot opportunities to add value or expand existing work (with senior support).

Project Delivery

  • Manage multiple projects from brief to delivery.
  • Produce clear internal briefs and support teams throughout the project lifecycle.
  • Track budgets, timelines and scope, escalating risks early.
  • Ensure documentation, assets and communication stay organised and accessible.

Creative & Digital Collaboration

  • Help shape briefs that guide creative and technical teams.
  • Translate client feedback into clear, actionable direction.
  • Support internal reviews and present updates confidently.

Commercial Awareness

  • Prepare quotes, statements of work and PO tracking.
  • Support forecasting and resource planning with senior oversight.
  • Maintain accurate financial documentation within project management tools.

Reporting & Insight

  • Assist with performance reports using support from strategy, data or digital teams.
  • Present updates to clients clearly and professionally.

New Business Support

  • Contribute research, background insight and content for proposals.
  • Support the preparation of pitch decks and case studies.

What You'll Bring

  • Experience working in a creative, branding, digital or marketing agency (approx. 3–5 years).
  • Strong communication and relationship-building skills.
  • Excellent organisational and multitasking ability.
  • Confidence running client meetings and managing multiple projects.
  • Good understanding of budgets, quoting and invoicing.
  • A collaborative attitude and willingness to learn.
  • A proactive mindset and passion for great work.

What Success Looks Like

  • Happy clients and strong day-to-day relationships.
  • Smooth project delivery with clear communication.
  • Accurate budget management and low scope creep.
  • Projects delivered on brief and on schedule.
  • Growing confidence in identifying opportunities for account growth.

Why Join Us?

  • A supportive, collaborative studio culture.
  • Opportunities to develop your skillset across creative, digital and strategic areas.
  • Exposure to a wide variety of clients and sectors.
  • An environment that values both excellence and wellbeing.

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Ability to commute/relocate:

  • Burnley: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Account management: 3 years (preferred)

Work Location: In person

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