Head of Data Insights

Who We Are
Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 5 million customers. There are some exciting projects coming up and we've got big growth plans.

Want to join us?

About The Role.
This is a senior, strategic leadership role for a hands-on technical analytics leader who sets high standards, mentors and challenges the team, and turns complex data into production-grade insights that drive business outcomes. This role elevates the analytics function, giving it broader accountability and influence over product and business decisions, ensuring data is a core driver of the company strategy.

Role Responsibilities.

• Lead the Data Insights function, setting the vision and strategy for analytics across the business and set clear creation and review standards.
• Translate complex data into actionable insights that directly inform product strategy, business operations, and growth initiatives, owning the end-to-end lifecycle from problem framing to implementation and post-implementation value readouts.
• Partner closely with Product, Credit Risk, Marketing and other stakeholders to prioritise analytics projects that maximise business value.
• Establish robust measurement and experimentation frameworks to quantify impact and inform product and business decisions.
• Drive a culture of data-driven decision-making across the company, influencing stakeholders at all levels.
• Oversee delivery of high-quality reporting, dashboards, and advanced analytics solutions that inform strategic decision-making.
• Ensure alignment between analytics initiatives and company strategic priorities, balancing long-term value creation with short-term business needs.
• Mentor and develop senior analytics talent, promoting collaboration, technical excellence, and innovative thinking.
• Continuously evolve processes, tools, and ways of working to increase efficiency, accuracy, and impact of insights delivered.
• Own company-wide metrics & semantic layer (single source of truth) in partnership with Data Platform; publish versioned metric definitions.
• Ensure operationalisation of insights: define owners, integrate with workflows/dashboards, and track value (e.g., revenue, risk, retention).

What We're Looking For.

• Proven experience in a Senior Data/Analytics leadership role with strategic influence across product or business functions.
• Strong technical foundation in analytics with advanced SQL; solid data-modelling and experimentation know-how, with the ability to engage in detailed technical discussions with data teams.
• Demonstrated ability to translate complex data into clear, actionable insights that drive measurable business impact.
• Experienced in managing and growing high-performing analytics teams, fostering a culture of collaboration and continuous learning.
• Skilled at defining clear objectives, prioritising initiatives, and aligning resources to business outcomes.
• Comfortable operating at both strategic and tactical levels, able to "zoom in" on critical insights while maintaining a holistic view.
• Excellent communication skills, with the ability to influence senior stakeholders and present complex findings succinctly.
• Experience with cloud-based analytics, modern data pipelines, and visualisation platforms. Exposure to analytics-engineering practices (e.g. DBT or equivalent, testing CI/CD for analytics)
• Thrives in a fast-paced, high-growth environment and embraces change as an opportunity

Bonus Skills.

• Experience in payments, regulated environments, or financial environments.

Benefits.

Compensation & Savings

• Pension scheme.
• Death in Service scheme.
• Income Protection.
• Permanent employees enjoy access to our Share Options Scheme.
• 5% back on in-app purchases.
• £200 for WFH Setup.

Health & Wellbeing

• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face).
• Prescribed medication.
• In-patient, day-patient and out-patient care.
• Mental health support.
• Optical, dental & audiological cover.
• Physiotherapy.
• Advanced cancer cover.
• Menopause support.

• Employee Assistance Programme including:

• Unlimited mental health sessions.

• 24/7 remote GP & physiotherapy.

• 24/7 helpline for emotional & practical support.

• Savings & discounts on everyday shopping.

• 1:1 personalised well-being consultations.
• Gym membership discounts.

Family Friendly Policies

• Enhanced maternity pay.
• Enhanced paternity pay.
• Enhanced adoption pay.
• Enhanced shared parental leave.

Learning & Development

• Professional Qualifications.
• Professional Memberships.
• Learning Suite for e-courses.
• Internal Training Programmes.
• FCA & Regulatory training.

Workplace Perks

• Hybrid Working.
• Casual dress code.
• Workplace socials.
• Healthy snacks.