Client Success

4 days ago

Horsham RH, United Kingdom ASL (Aerospace Logistics Ltd) Full time

Role Overview

The Client Success & Sales Executive plays a pivotal role in supporting and driving the sales function, ensuring customers receive an exceptional service experience from quotation through to aftercare.

This position blends commercial operations with customer success managing RFQs, quotations, and compliance processes while proactively nurturing relationships, identifying upselling opportunities, and supporting long-term business growth.

We're looking for someone with the confidence and curiosity to take ownership a proactive individual who thrives on learning quickly, building strong relationships, and driving results. You'll bring passion, resilience, and a genuine interest in delivering exceptional customer experiences.

Key Responsibilities:

Commercial & Operational Responsibilities

· Prepare and review customer quotations, escalating higher-value opportunities to senior personnel as required.

· Coordinate and implement RFQ responses, ensuring accuracy and timely submission.

· Process purchase orders, conducting thorough contract reviews to ensure compliance and correctness.

· Maintain and update customer guides, process documents, and internal resources.

Customer & Sales Responsibilities

· Act as the primary point of contact for customers, providing professional, timely, and solutions-focused support across all stages of the customer journey.

· Build and nurture strong customer relationships, developing a deep understanding of their needs to enhance satisfaction and retention.

· Identify and act upon upselling and cross-selling opportunities through proactive engagement and relationship management.

· Manage the full sales cycle from pre-quotation and quotation stages through order processing, delivery coordination, and aftercare.

· Collaborate with internal teams to ensure a smooth flow of information and timely delivery of customer commitments.

· Monitor, analyse, and report on sales performance, conversion rates, and customer feedback, recommending actions to drive improvement.

Skills & Attributes

· Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.

· Excellent written and verbal communication skills, with a confident and customer-focused approach.

· Proven ability to build and maintain trusted customer relationships, fostering loyalty and repeat business.

· Commercially minded with strong analytical and problem-solving skills.

· Comfortable with change, able to adapt quickly and maintain a positive, proactive mindset in a fast-paced environment.

· Self-motivated and eager to learn, with the ability to pick up new systems, products, and processes quickly.

· Passionate about customer success and achieving results through collaboration and continuous improvement.

· Strong character with the confidence to take initiative and the humility to work as part of a team.

· Naturally curious, proactive, and resilient in the face of challenges or change.

· Team player who collaborates effectively across departments to deliver seamless customer experiences.

· Proficient in CRM systems and commercial platforms (e.g., ILS, Partsbase).

· Advanced skills in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook), with strong data handling and presentation ability.

· A proactive, solutions-driven mindset with a natural ability to identify opportunities for upselling and continuous improvement.

· Enthusiastic, positive, and able to remain composed and professional under pressure.

Job Type: Full-time

Pay: £24,420.00-£32,000.00 per year

Work Location: In person

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