Senior Information Technology Support Engineer
5 days ago
Key Responsibilities
- Provide
1st–3rd line desktop support
for business systems, applications, and end-user devices. - Serve as the
first point of contact
for the IT Helpdesk, managing incidents and ensuring SLA compliance. - Deploy, configure, and maintain
desktops, laptops, printers, and peripherals
. - Install, update, and troubleshoot
software, patches, and security updates
within Windows environments. - Manage
Active Directory
, including Users, Groups, OUs, Group Policy, NTFS Permissions, and DFS. - Administer and support the
Microsoft 365 Tenant
(Users, Groups, Teams, OneDrive, Exchange Online, SharePoint). - Support
Windows Server
services, including DHCP, DNS, print services, and DFS. - Assist with
network troubleshooting
(VLANs, TCP/IP, LAN/WAN, Wi-Fi, switches, routers, VPN configurations). - Provide support for
audio-visual equipment
and meeting room technology. - Maintain accurate
IT asset tracking
for mobiles, laptops, and PCs. - Produce and maintain
technical documentation
for processes, configurations, and troubleshooting steps.
Skills, Experience & Attributes
- 3–5 years
experience in an IT support role handling 1st–3rd line issues. - Strong understanding of
Windows 11 deployment, maintenance, and troubleshooting
. - Proficiency with
Active Directory
, Group Policy, and Windows Server administration. - Experience supporting
Microsoft 365 Apps
and
hybrid environments
(Exchange Online, Teams, OneDrive). - Solid troubleshooting skills for
network connectivity
, TCP/IP, VLANs, VPNs, and general networking issues. - Basic knowledge of
IT security best practices
, endpoint protection, and compliance. - Experience supporting
AV systems
and meeting room technologies. - Strong organisational skills with ability to prioritise tasks and manage incidents efficiently.
- Excellent interpersonal and communication skills; comfortable in a
client-facing
, service-oriented role. - Demonstrated eagerness to learn and adopt new technologies across IT infrastructure.
- Ability to work both
independently and collaboratively
within a global IT team.
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