Food and Beverage Event Lead

Job title Food and Beverage Event Lead - Premium Job reference REQ003639 Date posted 24/02/2025 Application closing date 05/06/2025 Location Utilita Arena Birmingham Salary up to £29,451 Package Blank Contractual hours 40 Basis Full time Job category/type Arenas Attachments Blank Job description

Primary Purpose Of The Role
To operate the business on a day-to-day basis ensuring designated operational areas are run professionally, efficiently & to a high service standard. Forward planning & strong people management is a must.

Key Responsibilites

• Deliver functions and events meeting and exceeding customer expectation whilst supervising and developing colleagues.
• Taking responsibility of managing up 20 + direct zero-hour reports, including development, employment relation issues and specifically managing absenteeism
• Responsible for recruiting and developing a first-class team, monitoring performance of staff using appropriate measures and timely feedback.
• Ensures colleagues are trained in all aspects of role – ability to recognise training requirements and offer 'hands on' approach.
• To implement, monitor and oversee delivery of all standards, meeting, and exceeding customer expectations.
• To communicate effectively with clients and all team members through various methods such as regular briefings/meetings & individual discussions.
• Advanced planning, organising & preparing of event mandatory paperwork.
• To provide effective complaint handling in accordance with standards by investigating complaints, liaising with customers and staff to determining necessary action
• To demonstrate high leadership skills thereby providing the basis for high group moral and colleagues motivation
• To allocate duties and responsibilities to all team members
• To ensure that all products and services are carefully noted and delivered to the customer's satisfaction.
• Control of the temporary labour budget.
• Manages and effectively plans resources for events to the required departmental SOP Manuals, as allocated by the Food & Beverage Manager

Skills And Experience

• CIEH Intermediate Hygiene Certificate and IOSHH qualified preferred
• Computer Literate to be competent in Microsoft Office
• Proven ability to work under pressure with excellent customer service skills and an eye for "attention to detail"
• Ideally hold a personal liquor licence
• Numerate & literate with good verbal & written communication skills
• Responsible for recruiting and developing a first-class team, monitoring performance of staff using appropriate measures and timely feedback
• To have a sound knowledge of a busy corporate hospitality environment
• Strong leadership qualities who can lead and motivate a team to excel
• Financial and cost awareness
• Demonstrated capacity to deliver against objective
• Ability to work with autonomy as well as with a team
• Ability to prioritise and delivery to deadlines are crucial and be able to work across several events and manage time effectively
• Passion, energy, drive and commitment and Can-Do attitude
• Client focused to deliver

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.

Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.

Disclaimer: due to high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams manage application levels while maintaining a positive candidate experience. So please submit your application as soon as possible to avoid disappointment.