Operational Support Officer

Fulltime: 37hrs per week. Fixed Term Contract (6 Months)

Proposed Interview Date: TBC

We have an exciting opportunity for an Operational Support Officer to work as part of a team responsible for the management of Saffron's estates, including tenancy and estate management, letting of void and new-build properties, tackling anti-social behaviour, and delivering excellent customer service.

Key Responsibilities Include:

• To support the delivery of a range of Housing functions and to support Lettings and other staff within Housing Management.
• To support the efficient re-letting of void properties and new build properties, and processing of mutual exchanges.
• Working as part of a team to promote tenancy sustainability, wellbeing and to meet the customer need in the provision of housing and support services.
• To be the main point of contact for tenants visiting the office for Housing Management, answering both tenancy and lettings queries, and carrying out interviews in the office interview rooms

For a full list of responsibilities please see the attached Role Profile

Our Ideal Candidate Will Have:

Education and Qualifications:

• Good level of general education to NVQ Level 2, or 5 GCSEs, grade 'C' or higher, or equivalent, to include English Language and Mathematics.

Experience:

• Experience of working within a customer service environment.
• Be able to demonstrate a good working knowledge of housing management.
• Possess the ability to communicate effectively at all levels both verbally and in writing.
• Be able to demonstrate experience of managing and prioritising busy workloads.

Skills, Knowledge and Abilities:

• A high level of financial numeracy is required to fulfil the requirements of this job.
• Ability to use IT efficiently, including typing proficiency and the ability to use Microsoft
• Windows and the Office suite of software, which must include Word, Outlook and Excel
• Customer focused
• Ability to work independently and as part of a team.

Personal Attributes:

• High level of attention to detail.
• Ability to use initiative and assess complex situations.
• To be self-motivated and proactive and adapt workload accordingly.
• Be able to demonstrate and empathise with our customers. Working with them to provide effective solutions.
• Effective communication skills.
• To be able to work to agreed deadlines and prioritise own workload.

This role is subject to a Basic Disclosure and Barring Service check

INDLOW

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

#proudtobesaffron