Receptionist-Space & Security_S&S

Receptionist-Space & Security

Part-time 22 hours – Mon-Tues 11.30am-16.30pm, Wednesday 7.30am-16.30pm, Fri 11.30am-15.30pm

Based in Hawthorn with occasional work at Colerne and other SDW sites.

Salary Competitive plus benefits

Serco is looking for a receptionist to provide related duties at MOC Hawthorn and undertake a range of administration and clerical work in support of the Serco SDW Contract. Undertake a range of service delivery activities within the office environment including mail room, room bookings, photocopying, filing and data retrieval, including efficient operation in supporting Registry, Security and the FM team. The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites.

Main Accountabilities:

• Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
• Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
• Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately.
• Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
• Strive to continually improve service provided to the customer.
• Efficient operation of Matrix Meeting Room Booking system.
• Operate local Registry administration, maintaining the register of protectively marked files including internal movements/booking couriers for despatching high-level items, destructions, and auditing.
• Raise Help Desk requests on the CAFM system.
• Manage mail in / out.
• Carry out admin tasks such as, but not limited to, copying, scanning, binding, shredding, and laminating.
• Keep the Reception area in clean and tidy.
• Any other reasonable tasks as requested by the FM Finance & Compliance Manager

What you will need to do the role:

• Previous experience in a Customer Services/Reception/PA role
• Good knowledge and understanding of MS Office tools.
• Computer Literate
• Full and valid driving license
• Ability to obtain SC Security Clearance

What we offer:

• Salary: salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.