Contact Centre Operator

Contact Centre Operator (Customer Support)

Location: Office based in Knowlhill / Milton Keynes / UK
Hours: 37.5 hrs/week, Mon–Fri 12:00–20:00 (includes bank holidays and cover as required)

About us

Teletrac Navman Connected Services supports over 325,000 subscribers with vehicle security and connected technology. We deliver stolen vehicle tracking, EV charging, emergency call and breakdown services across multiple regions, combining technical excellence with compassionate customer care.

The role

Work within a small operations team handling phone and email contacts from customers who may be stressed or emotional. You will use our systems (full training provided) to respond to alerts, manage theft reports and handle emergency and breakdown calls calmly.

Key responsibilities

• Provide empathetic, confident telephone and email support, including handling callers in distress. 
• Respond promptly to system alerts and alarms.
• Log and manage vehicle theft reports and related documentation.
• Triage and manage: EV Charging support,  Emergency and Breakdown calls, following procedures and Service Level Agreements.

• Complete administrative tasks and maintain GDPR compliance.

What we need from you

• Fluent English (written and spoken) with excellent telephone manner.
• Strong customer-service skills and proven de-escalation ability with emotional customers.
• Good IT skills and ability to learn new software quickly.
• High attention to detail, literacy and numeracy.
• Reliable, able to prioritise under pressure and based within commuting distance of Milton Keynes with full UK work rights.

Desirable

• Previous experience in an operations centre, control room or call centre.
• Good geographical awareness.

Bonus

Fluent Italian language skills

What we offer

A supportive environment with training on our systems and clear opportunities to develop your skills and career. Meaningful work helping customers during urgent and emotional situations.

How to apply

If you're interested in a challenging role where your calm, caring approach makes a difference, please apply. 
Shortlisted candidates will be given the full job description; interviews will be conducted via Teams and/or in person at the Milton Keynes office.

#LI-DL1    #LI-Hybrid  #LI-Remote    #FindYourPath    #FuelYourPassion

WHO IS TELETRAC NAVMAN

Teletrac Navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit   

Teletrac Navman is a Vontier company.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves