Insurance Claims Handler

2 weeks ago

Orpington BR LG, United Kingdom Mansfield Solicitors & Advocates Limited Full time £35,000 - £40,000 per year

Insurance Claims Handler

Location: Orpington, Kent

Role Overview

As an Insurance Claims Handler, you will be responsible for managing and processing non-fault motor claims from first notification through to settlement. This includes assessing liability, reviewing supporting evidence, and pursuing recovery of losses from third-party insurers. Strong negotiation, communication, and analytical skills are essential to ensure efficient resolution and high standards of customer service.

Key Responsibilities

  • Manage a caseload of motor recovery claims from initial instruction to conclusion.
  • Assess liability based on accident reports, witness statements, and other evidence.
  • Pursue recovery of costs including vehicle repair, total loss, hire, recovery, and storage.
  • Evaluate claims for liability, quantum, and recovery prospects.
  • Draft and issue Letters of Claim, negotiating settlements in line with protocols.
  • Communicate effectively with third-party insurers, solicitors, brokers, and clients.
  • Maintain accurate records and updates in case management systems.
  • Keep clients informed of progress and manage expectations throughout the claims process.
  • Ensure all actions comply with internal procedures, legal protocols, and regulatory requirements.
  • Deliver a high level of customer service in all interactions.

Person Specification

Essential Skills & Experience

  • 6 months + relevant experience in motor claims handling, debt recovery, or a similar legal/insurance environment.
  • Manage your own caseload of recovery claims
  • Provide guidance and technical support to junior team members, including ad hoc mentoring and knowledge sharing
  • Strong understanding of motor insurance claims and the non-fault recovery process.
  • Excellent communication and negotiation skills — both written and verbal.
  • Confidence in assessing liability and evidential strength.
  • Ability to manage a busy caseload with attention to detail and time management.
  • Comfortable working independently and collaboratively within a team.
  • Professional, customer-focused approach.

What We Offer

  • Hybrid working options following successful training and probation
  • 33 days holiday including bank holidays
  • Buy and Sell Annual Leave
  • Ongoing training and development opportunities
  • Paid volunteer time to support our chosen charity
  • Additional day off for your birthday
  • Employee Assistance Programme

Must be living in the UK

Job Type: Permanent

Work Location: In person

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