Sales & Operations Administrator (Maidstone, UK)

About KEF

KEF is a 60-year-old UK-based company that has earned a reputation as the premier manufacturer of stunning, audiophile-quality audio solutions for modern home theatre, hi-fi, custom installation & personal use applications. KEF products are distributed around the world and have won numerous awards and received many accolades around the globe. KEF is part of the GP Industries Group with Headquarters in Hong Kong, PRC.

KEF's strategy is to expand its product portfolio with premium wireless speaker products to capture a new consumer audience, beyond the traditional Hi-Fi consumer. This requires the establishment of new, high-quality offline and online distribution channels and requires a new approach to the market (incl. a strong focus on Ecommerce and Digital Marketing). This new strategy is part of an exciting journey for a well-established and profitable company with further opportunities for growth in the coming years.

Role Summary

As Sales and Operations Administrator, you will provide administrative support to the Sales dept and customers in the timely processing of orders and facilitate the transfer of stock within the logistics network and onto the customer.

This is a diverse role, engaging with a range of internal stakeholders as part of a wider team that strives to provide a best in class service to the customers that timely, efficient and effective.

*This full time role is based in Maidstone, Kent.

Responsibilities

Sales Administration:

• Dedicated customer and administration support to European sales teams.
• Processing incoming sales orders in line with company procedure from retail partners, country & sales managers and online transactions.
• Focus on excellent customer care to commercial retail/distribution partners, building relationships and providing day-to-day maintenance of their accounts.
• Provide support to partners throughout the ordering process, with timely communications, advice and potential upselling.
• Keep up to date with country specific activities, new products and features.
• Effectively communicate with key stakeholders internally.
• Work with business partners to facilitate collections, returns, deliveries, order queries and liaise with external warehouses on a daily basis.

Sales Operations:

• Stock transfers between EU 3PL warehouses and internal stock movements
• Rework requests and management at 3PL
• Stock returns from service centres in EU and UK
• Regularly advise sales teams of graded stock availability
• Support with any other Sales admin related activities commensurate with this role

Requirements

• Passion for audio and enthusiasm for KEF's brand values.
• A natural flair for communicating and engaging with customers and colleagues with a good telephone manner
• Excellent English language skills both written and verbal. Another language would be advantageous but not mandatory
• Computer literate – MS Office / CRM systems / SAP experience
• Previous experience working in a similar administrative, coordinator role is essential
• Previous experience with stock/inventory control is highly desirable
• Exceptional problem-solving skills
• Customer focussed with a commitment to providing a good customer experience.
• Team player with a 'can do' attitude that is approachable and adapts to changing needs
• Enthusiastic and open to new challenges and ideas
• Able to meet tight deadlines and prioritise workload whilst working in a fast-paced environment
• Excellent organisational skills with a good attention to detail are essential
• Remaining calm under pressure is essential

For more company details, please visit our website at

We offer attractive remuneration package and long-term career development opportunities to the right candidate. Please submit your full resume, a cover letter, and your current and expected salary by clicking "Apply".

KEF is an equal opportunity employer. All qualified applicants are considered without regard to race, sex, age, religion, sexual orientation, gender identity, national origin, status, or disability.

The information provided by you will be treated in strict confidence and used for recruitment purpose only.

All personal data collected during the application process will be kept for 12 months after its completion, and will be destroyed thereafter.