Team Manager

Somerset Care is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the Somerset Care Group.

As the largest provider of care in the South West, our core community teams across Somerset, Wiltshire, B&NES and Devon support those who choose to live at home. We help our customers to remain as independent as possible, for as long as possible.

Our ambition is to be the care provider of choice – when people think of excellent care, they think of the Somerset Care group. Our mission statement, the heart of what we do is to support people to live the life they choose.

Everything we do at Somerset Care is underpinned by our four core values:

• Connecting with people
• Making a difference
• Doing the right thing
• Embracing change

By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.

Join our Care Home Team as the Team Manager for our Wiltshire and BaNES Community Services, part of the Somerset Care Group.

The role of Team Manager is key to our home care operation and with the support of the Registered Manager involves:

• Mentoring, developing, and reviewing your team of carers to build skills and knowledge.
• Supporting the work of the team including: monitoring performance and service delivery, responding to emergencies and dealing with complaints.
• Ensuring effective communication with staff, customers, the general public and others as appropriate.
• Working with the Registered Manager to promote and grow the service.
• Working in partnership with the recruitment team to on board new staff efficiently and to ensure correct staffing levels are maintained.
• Responding to referrals within 24 hours, arranging initial visits and providing advice and information to customers on the range of services available to them.
• Undertaking quality monitoring visits, actioning any points raised, and updating the Registered Manager where appropriate.
• Ensuring the highest level of customer care is achieved.
• Building local links with key partners e.g., GP's, CCG, Health partners etc.
• Supporting the Registered Manager to maintain CQC compliance and best practice.
• Reporting and responding to safeguarding incidents efficiently and in line with procedures.
• Manager on-call duties.

What you'll need:

• To be passionate about making a difference
• Proven ability to lead, motivate and engage a team.
• Effective communication skills – both written and verbal
• An understanding of general business procedures, e.g. sales and marketing, operations, human resources, and business financing
• Excellent IT skills
• Proven experience in providing high levels of customer service in a service-based setting.
• Awareness of the principles of good practice and providing a quality service.
• Full UK Driving licence and access to own vehicle.

Our comprehensive induction combined with ongoing support will enable you to continually improve the quality and safety of care and service delivery.

As a valued employee, you'll have access to a range of benefits:

• Hours of work: 39 hours per week, weekend working and On-call
• Permanent contract
• 25 days Holidays plus Bank Holidays, additional days accrued on length of service after 5 years
• Employee Assistance Programme
• Free DBS check
• Reimbursement of Blue Light Card
• Access to your earnings before payday via Wagestream
• Reward and recognition – Bright Sparks, Somerset Care Group Awards, Long Service Awards
• Refer a Friend Bonus – £350 per person you refer (Uncapped and paid on successful appointment)

Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves "regulated activity" (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.

It's a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.

Job Types: Full-time, Permanent

Pay: £32,276.33 per year

Benefits:

• Company pension
• On-site parking
• Referral programme
• Store discount

Work Location: On the road